Business Intelligence Support Analyst
Company: S3
Location: Charlotte
Posted on: April 1, 2026
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Job Description:
Job Description Strategic Staffing Solutions is currently
looking for Business Intelligence Support Analyst , for a W2
contract opportunity with one of our largest clients! This is a W2
contract opportunity, and the candidates should be willing to work
on our W2 ONLY, NO C2C. Business Intelligence Support Analyst
Location: Charlotte, NC Type: W2 Contract – 12 months Work
Schedule: Onsite-Hybrid Schedule: 3 days in office This support
role involves providing first-level technical assistance to users,
troubleshooting issues, and ensuring high levels of customer
satisfaction. Knowledge and support of BI tools required : SAS,
PowerBI, Tableau, MicroStrategy Key Responsibilities First Point of
Contact: Act as the initial contact for users seeking technical
support, handling basic troubleshooting and common issues. Issue
Logging: Receive and log support requests through various channels,
including phone, email, and ticketing systems. Basic
Troubleshooting: Address ordinary problems such as password resets,
software installations, and configuration issues. Knowledge Base
Utilization: Use existing knowledge bases to diagnose and resolve
issues efficiently. Ticket Escalation: Escalate unresolved issues
to higher-level support (L2) when necessary. Customer
Communication: Maintain clear communication with users to ensure
they understand the support process and solutions provided.
Required Qualifications : 4 years of Specialty Software Engineering
experience, or equivalent demonstrated through one or a combination
of the following: work or consulting experience, training, military
experience, or education. "Beware of scams. S3 never asks for money
during its onboarding process .”
Keywords: S3, Charlotte , Business Intelligence Support Analyst, IT / Software / Systems , Charlotte, North Carolina
