Production Operations Specialist

Company: Bank of America
Location: Charlotte
Posted on: April 1, 2026

Job Description:

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration. Overview: The Production Operations Specialist is the first point of contact for users as it relates to requests or a failure of a service; as well as being responsible for maintaining the stability for a portfolio of applications. This role will work closely with users and other technology teams to identify, troubleshoot, and resolve issues. This role may perform initial investigation, take direct action mitigate impacts whenever possible through established routines, participate in tri ages, and respond to requests from users. This role may be responsible for providing end to end management of application access services. The role follows well defined Standard Operating Procedures (SOPs) and may propose changes to monitoring, alerting and configuration to improve the service levels and works closely with respective subject matter experts. Responsibilities: Monitors and supports application components and related infrastructure, acts as the first point of contact for users, and responds to alerts regarding potential production incidents Interprets and monitors dashboards, tools, and reports in order to proactively identify and address potential issues prior to production impact, escalating issues to senior team members or subject matter experts as needed Performs environment routing and cycling, implements splash pages, and conducts user ID administration access provisioning/deprovisioning (additions, modifications, deletions) for applications Works with technical partners to generate status updates, create technical detail for awareness communications, such as infrastructure, application and client impact, and component points of failure, and schedules follow up meetings Partners with change and release teams to support implementations and proactively identify potential issues resulting from changes Tracks incidents and requests in a defined system, executes procedures reliably, fulfills requests from business users and operations, and escalates issues as needed to solve incidents quickly Keeps operational procedures updated and provides data that adheres to documentation requirements and audits Provide 24 x 7 first point of contact for users, monitoring and support of application components and related infrastructure Respond to alerts regarding potential production incidents Perform analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact. Interprets monitors and dashboards Escalate to senior members of team OR subject matter experts (SMEs) as needed for issue resolution Perform environment routing, cycling, and implementation of splash pages Partner with change and release teams to support implementations and proactively identify potential issues resulting from changes Perform user ID administration access provisioning / de provisioning (additions, modifications, deletions) for applications Fulfill requests from business users and operations Track Incidents and requests in a defined system Capture knowledge to keep operational procedures updated Provide data and adhere to documentation requirements and audits Execute procedures reliably and escalate appropriately to solve incidents quickly Work with technical partners to generate status updates and technical detail for awareness communications and schedule reconvene follow ups Required Skills 2 years of experience in WebSphere troubleshooting in Linux, networking and following applications from login to activation Unix background and experience supporting Java applications on a WebSphere platform Proven leadership skills with record of excellent workmanship, dedication, and ownership LEADS BY EXAMPLE, others look to you for expertise PROACTIVE TEAM MEMBER with a history of leading, implementing and documenting process improvements and automation SELF-STARTER with the ability to multi-task and prioritize workload The ability to COMMUNICATE CLEARLY and effectively (Verbally and Written) with the business and teammates Be flexible in providing occasional on-call rotational support, including off-hours and weekends Desired Skills Bachelor’s degree preferably in a Computer Science or related field Working experience on UNIX Application Environments: WebSphere, JBOSS, etc. Understanding of web application architecture Ability to troubleshoot and analyze issues with failed deployments Good Database experience – Comfortable using/understanding SQL Skills: Adaptability Analytical Thinking Influence Production Support Risk Management Collaboration Result Orientation Solution Delivery Process Business Acumen Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range $80,700.00 - $128,300.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Keywords: Bank of America, Charlotte , Production Operations Specialist, IT / Software / Systems , Charlotte, North Carolina