Mgr, Curriculum Development
Company: SPECTRUM
Location: Charlotte
Posted on: August 7, 2022
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Job Description:
JOB SUMMARY
Responsible for managing the design and development of Charter's
technical, customer service, sales, marketing, Charter Business,
and leadership training programs. Manage vendors and internal staff
responsible for program design and development. Work with
technical, customer service, sales, marketing, Charter Business,
and leadership training teams, leverage existing materials, direct
vendors, and develop programs to establish consistent Charter
curriculum.
MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support
all efforts to simplify and enhance the customer experience.
Lead design and development of technical, customer service, sales,
marketing, Charter Business, and leadership training; serve as
creative and planning resource to internal customers and training
directors.
Manage design and integration of technical, customer service,
sales, marketing, Charter Business, and leadership classes into a
comprehensive curriculum for each training function; ensure each
course can be modularized and marketed to different employee groups
as needed.
Assess clients learning situation, expectations, resources,
constraints, learning needs, learning gaps, and task in relation to
the organizational mission and goals.
Manage development of training programs based on business and
performance objectives identified by stakeholders, project
managers, clients, and subject matter experts.
Manage and direct design and development work of vendors.
Prioritize workload of curriculum development staff.
Mentor and coach curriculum development staff.
Lead the development of innovative programs that increase customer
satisfaction and generate revenue.
Work with clients to secure approval of new and updated
curriculum.
Manage team escalations and partner with clients to drive
resolution.
Act as an instructional design subject matter expert.
Partner with functional training managers, supervisors, and points
of contact to establish train-the-trainer delivery and
certification.
Manage integration of content, such as product training, across
training functions.
Research and analyze training options, delivery methods and
techniques.
Create and implement evaluation plans to demonstrate business
impact of all training initiatives.
Partner with peers on all curriculum development
responsibilities.
Maintain current knowledge of latest industry standards, tools, and
processes.
Keep abreast of current learning and performance strategies,
delivery methods, and techniques.
Plan and manage all instructional design projects.
Collaborate with subject matter experts and conduct training needs
assessments.
Provide effective implementation of instructional products and
programs.
Manage implementation of ROI forecasting and impact studies of
training initiatives.
Manage external resources to maximize cost effectiveness and
quality.
Manage Curriculum training budget and staff.
Perform other duties as requested by supervisor.
Required Education
Bachelor's degree in Instructional Design, Human Resource
Development, Business Administration or related field required
Specialized training in instructional design methodologies
required
Required Related Work Experience and Number of Years
Instructional design experience - 5
Project management experience - 2
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge of cable television products and services a plus
Skills in instructional design methodologies
Knowledge of a variety of training delivery systems
Skills in measurement and evaluation of training initiatives
Skills in teambuilding, relationship building, facilitation and
presentation
Organizational development/change initiatives experience
preferred
Preferred and Related Work Experience Number of Years
Management or leadership experience - 2+
WORKING CONDITIONS
Office environment
Approximately 30% to 60% travel
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HTR515 318303 318303BR
Keywords: SPECTRUM, Charlotte , Mgr, Curriculum Development, Other , Charlotte, North Carolina
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