Account Manager [Immediate Start]
Company: Responsive Technology Partners Inc.
Location: Gastonia
Posted on: July 11, 2025
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Job Description:
Are you looking for a job that makes a difference? Are you a
bright, curious, and confident person everyone goes to for ideas
and trusts to get things done right? Then take a look at our
Technology Services Account Manager position. The Account Manager
will support existing Managed IT Support clients as well as help
attain new clients through referral and direct selling efforts.
This includes customer support to review Help Desk ticket reports
and customer service levels; create quotes for renewals, upcoming
projects such as hardware replacement, network upgrades, cloud
migrations, telephony needs and provide timely reports to clients.
In this role, the Account Manager will work closely with the
Engineering staff, Sales Executives, other Account Managers, and
Help Desk associates as part of a team. Some of the primary
responsibilities are as follows: • Bring in new business through a
variety of channels, including referrals and direct selling efforts
• Review Satisfaction Surveys for all assigned accounts • Monthly
Customer "Check-in" visits • Create and maintain a rolling 3-year
technology budget for each assigned account • Work with sales
engineer to provide timely quotes for hardware, software to meet
customer requests or fill budgeted projects from the customer's
annual technology budget. • Ensure that all license renewals are
quoted and fulfilled in a timely manner to ensure no lapse in
coverage • Ensure that all hardware warranty extensions are quoted
and explained to customers well in advance of expiration • Ensure
that quotes are provided and discussed with customers for all
end-of-life hardware, software, and operating systems • Conduct
in-person or video conference Quarterly Business Reviews with all
assigned accounts Qualifications and Skills: • Strong
organizational skills and ability to work independently. •
Excellent verbal and written communications skills • Excellent
customer service skills • Ability to interface with the technical
team. • Windows 10 experience • MS Office and other standard office
applications experience • Microsoft Office 365 • Understanding
computer network configuration LAN, WAN, Wireless technical
configuration is not required. • MSP or technology field experience
is preferred PIe883785b1790-37156-37874220
Keywords: Responsive Technology Partners Inc., Charlotte , Account Manager [Immediate Start], IT / Software / Systems , Gastonia, North Carolina
