Registered Nurse Ambulatory Specialty - Neurology - Charlotte
Company: Novant Health
Location: Charlotte
Posted on: January 2, 2026
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Job Description:
What We Offer: The Registered Nurse serves as a leader of the
healthcare team at Novant Health by establishing an authentic
personalized relationship with the patient and their chosen support
system, collaborating with physicians and other team members to
assess, plan, implement, and evaluate an individualized plan of
care that promotes optimal health or supports a peaceful death. The
Registered Nurse utilizes best scientific evidence and compassion
to assist the patient in navigating their health journey. The
Registered Nurse accepts responsibility, authority, and
accountability for management and provision of care in accordance
with the current policies and procedures. What We're Looking For: -
Education: High School Diploma or GED, required. 4 Year / Bachelors
Degree, preferred. - Graduate of an accredited school of nursing
required. If your RN nursing license has been inactive, retired or
lapsed for five years or more and you have not been licensed in
another state during the last five years, successful completion of
a Board approved refresher course is required prior to reactivating
or reinstating your license. In order to be considered for current
licensure status, you must apply for reinstatement within one year
of completing the refresher course. - Experience: One year relevant
experience, preferred. - Licensure/Certification: - Current RN
licensure in appropriate state, required. - ACLS, PALS, BAT and
DOT; preferred. What You'll Do: As an RN in Phone Triage, you will
serve as a critical clinical and technical resource for patients
and care teams by: - Conducting comprehensive telephone assessments
to determine patient needs, acuity, and appropriate level of care -
Applying evidence-based triage protocols and sound clinical
judgment to provide safe, timely guidance - Delivering clear
patient education, home-care instructions, and follow-up guidance
via telephone - Identifying urgent and emergent conditions and
escalating appropriately to providers or emergency services -
Demonstrating strong technical proficiency in managing high call
volumes for multiple providers, navigating multiple computer
systems, and documenting accurately and efficiently in the
electronic medical record - Utilizing telephone systems, messaging
platforms, and clinical software to manage patient calls, messages,
and follow-up tasks - Communicating and coordinating effectively
with providers, clinical teams, and support staff to support
continuity of care - Upholding quality, safety, patient experience,
and documentation standards in all interactions
Keywords: Novant Health, Charlotte , Registered Nurse Ambulatory Specialty - Neurology - Charlotte, Healthcare , Charlotte, North Carolina
