AML Refresh Operations Lead

Company: Bank of America
Location: Charlotte
Posted on: April 2, 2026

Job Description:

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for overseeing a unit or section of a segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained through increasingly more responsible management positions in operations. Responsibilities: Develops and implements procedures to enhance productivity and efficiency and manage business change Serves as an escalation point to resolve broad and complex operational issues Responsible for expense management, reporting and forecasting for operations areas managed as well as compensation decisioning, talent planning, and performance management at a senior level Manages a large team or multiple smaller teams across one or more sites, regions or product lines in an operations support function Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships Skills: Business Operations Management Drives Engagement Process Management Process Performance Measurement Result Orientation Customer and Client Focus Planning Reporting Risk Management Talent Development Adaptability Data Management Fraud Management Interpret Relevant Laws, Rules, and Regulations Workforce Analytics Line of Business Job Description The Business and Commercial Banking AML Refresh Operations organization, part of Global AML Operations, is hiring an Operations Lead to support our Anti Money Laundering, Know Your Customer/Client Due Diligence, Refresh Global Operations. The Operations Lead will support the end-to-end client AML/KYC refresh of our clients supporting the Business Banking business, to complete KYC/CDD checks as well as maintaining accurate client records in alignment to our Global Financial Crimes standard and global Laws, Rules, and Regulations. We are looking for a leader with a growth mindset, able to work in a high paced environment, and with the right focus on quality, delivery and compliance. A problem solver with a strategic mindset to join a high performing global team, to contribute to our organizational goals and our continuous improvement roadmap. Responsibilities: Identify production improvement opportunities through enhanced delivery and quality scores monitoring. Drive and implement quality enhancement programs. Ongoing monitoring of metrics and key performance indicators to maximize efficiency and manage change. Serves as an escalation point to resolve broad and complex operational issues Supports functions carrying a substantial risk of exposure and potential loss with significant impact on commercial customer relationships Partners closely with analysts, team leads and Managers directly supporting productions. Support business controls, audits and regulatory requests as required. Support Business and Commercial Banking AML Refresh Operations team with tools, processes, and best practices to meet production timelines. Partner closely with senior management to develop strategies, tools, and analytics to strengthen current controls and enable production. Analyze trends in production data to identify potential control or quality gaps. Ensures accuracy of data and that relevant information is captured to support forums and controls. Support team members liaising with sales/client outreach teams to obtain and validate correct documentation to fulfil Refresh requirements. Engage with senior stakeholders and leaders. Develop partnerships to achieve desired business outcomes. Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals. Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. What we are looking for: Previous experience in Business Banking, Global Commercial Banking, or operations and production teams. Ability to oversee multiple priorities and pivot quickly. Proven executive presence and communication skills (both oral and written). Experience performing in a process-oriented production environment within a continuous improvement framework. Effective presentation and communication skills Proven ability to work in a team environment, organize work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management. Analytical and data driven with a process first mindset. Ability to contribute to our Operational Excellence culture and framework. Good balance between strategic and tactical thinking; execution and results driven) Ability to problem solve and enable teams to drive production effectively. Skills that will help: Experience in related fields (AML/KYC, Risk, Compliance) Risk and Controls Management Project/Program management Data and Trend Analysis tools Shift: 1st shift (United States of America) Hours Per Week: 40

Keywords: Bank of America, Charlotte , AML Refresh Operations Lead, Accounting, Auditing , Charlotte, North Carolina