Fraud Protection Manager

Company: First Horizon
Location: Charlotte
Posted on: March 29, 2026

Job Description:

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. A Fraud Protection Manager at a financial institution oversees the development and implementation of strategies to prevent and detect fraudulent activities within the organization. Heres a detailed job description for this role: The Fraud Protection Manager is responsible for leading efforts to protect the financial institution from fraud. This involves managing a team of analysts and investigators, implementing advanced fraud detection systems, and collaborating across departments to effectively safeguard assets and customer data. Essential Duties and Responsibilities: Leadership and Strategy: Develop and execute comprehensive fraud prevention strategies. Manage and mentor a team of fraud analysts and investigators, guiding them in effective fraud detection and resolution practices. Establish and maintain policies and procedures for fraud prevention across the organization. Fraud Detection and Investigation: Manages a team of 24 high performing analysts and two managers in the ATM and Mobile space. Oversee real-time monitoring systems and analytics to identify potential fraud. o Ensure thorough investigations of suspected fraud cases and develop action plans. Collaborate with external stakeholders, including law enforcement, to resolve fraud cases. Risk Management: Conduct regular risk assessments to identify vulnerabilities in financial processes. Propose enhancements to systems and practices to reduce fraud risks. Keep informed of new fraud trends and technologies to adjust strategies accordingly. Reporting and Documentation: Prepare and present detailed reports on fraud incidents and trends to senior management. Document procedures and outcomes of fraud investigations meticulously for legal and administrative purposes. Collaboration and Communication: Work closely with compliance, IT, and customer service teams to ensure a unified approach to fraud prevention. Provide training and resources to educate staff about fraud detection and prevention. Act as the primary point of contact for fraud-related queries from internal and external stakeholders. Performs other duties as required. Education and/or Work Experience Requirements: Bachelor’s degree in finance, business administration, criminal justice, or related field. 5 years’ experience in fraud prevention and management within the financial services sector. Deposit Fraud experience a plus. Must have 8-10 years of payment or deposit experience 2 years of personnel management experience Strong analytical capabilities, with proficiency in fraud detection software and tools. Excellent communication and interpersonal skills. Ability to develop and implement strategic initiatives to combat fraud. Certification such as Certified Fraud Examiner (CFE) is highly preferred. May necessitate occasional work beyond standard hours in the event of urgent fraud incidents. Physical Requirements: Must be able to travel domestically as required for site visits, etc About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nations best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Keywords: First Horizon, Charlotte , Fraud Protection Manager, Accounting, Auditing , Charlotte, North Carolina