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Technical Customer Service Representative Work from home

Company: Conduent
Location: Charlotte
Posted on: October 13, 2019

Job Description:

About ConduentConduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.Job DescriptionYou will have the opportunity to join a team of support specialists who provide award winning customer support experiences through:



  • Answering customer's product, service and account related questions.
  • Researching and assisting customers in troubleshooting technical issues over the phone.
  • Embracing ongoing personal development through regular training which helps to enhance your own technical knowledge and problem-solving skills.

    Your responsibilities will include, but are not limited to the following:



    • Provide exceptional customer experiences by empowering your customers.

    • Tailor solutions for customers which can greatly enhance their product/service enjoyment.
    • Ability to navigate through multiple computer applications with speed and accuracy.
    • Ability to effectively research and identify solutions using computer-based resources.
    • Ability to work in a paperless work environment where customer privacy is paramount.
    • Ability to embrace feedback and coaching to help maximize your potential.

      Qualifications

      The successful candidate will have the following qualifications:



      • Six months experience in providing customer service either via phone or in person.
      • High speed cable internet 10 mbps download and 3 upload. Satellite internet not acceptable.
      • Have a distraction free workplace that will allow you to meet our requirement of working independently without other parties being in the workspace during scheduled shift.
      • The ability to relate to customers in a professional and courteous manner.
      • A strong interest in using and promoting innovation and technology.
      • Excellent attention to detail and multi-tasking ability.
      • Excellent written, verbal and listening skills.
      • Self-motivation to work under his/her own initiative.
      • The ability to work under pressure.
      • An interest in ongoing personal development through training and coaching.
      • The ability to maintain excellent attendance and adherence to assigned work schedules.
      • The ability to type 30+ words per minute
      • Must pass state, federal and criminal background check
      • Must have High School diploma or general education degree (GED).

      • Must be at least 18 years of age or older

        Hiring Process

        As part of our hiring process you will be required to complete the following steps;



        • Completion of a Technical/Customer Service Assessment
        • Typing Test (30 wpm minimum)
        • Interview with a Hiring Manager


          ClosingAs part of our hiring process you will be required to complete the following steps;



          • Interview with a Recruiter
          • Completion of a Technical/Customer Service Assessment
          • Typing Test (30 wpm minimum)
          • Interview with a Hiring Manager

            Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Keywords: Conduent, Charlotte , Technical Customer Service Representative Work from home, Sales , Charlotte, North Carolina

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