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Inbound Call Center/Sales Representative

Company: Conduent
Location: Charlotte
Posted on: December 9, 2018

Job Description:

Inbound Call Center/Sales Representative Description Are you ready to start a career with uncapped monthly bonus potential? As a Wireless Inside Sales and Retention Specialist working in a contact center environment, you will utilize your superior sales and customer service skills to field inbound calls from wireless customers that are looking to cancel their service, while providing the customer with an appropriate resolution/offer that will retain their business. Visit our site page to send us your contact information and a recruiter will be in touch shortly! Your responsibilities will include - but are not limited to the following: Probe effectively and read customer concerns to identify the unstated customer concern. Recommend products that best suit the customer's needs. Maintain a high level of world class customer service/professionalism to a wide range of customers. Navigate through multiple computer applications with speed and accuracy. Provide troubleshooting, account, and billing assistance. Read and interpret documents from centralized knowledge based tool. Qualifications Successful candidates for this position will have: Sales and cross sell experience preferred - Strongly preferred. At least 6 months of Call Center experience - Strongly preferred. Previous wireless and PC skills preferred. One year of Customer Service with up-selling experience - Strongly preferred. Excellent telephone listening skills, empathy, and tone. Excellent attention to detail with the ability to multi-tasking. The ability to relate to customers in a professional and courteous manner. Successfully pass skills assessment with a typing speed of 25 wpm. Ability to pass state, federal and criminal background checks - Required High School diploma or general education degree (GED) - Required Be at least 18 years of age or older.- Required Benefits, Benefits, and More Benefits! Uncapped earning potential Full Time Employment Paid training Earn up to $500 bonus after you finish your 90 days! Medical, Dental, Vision, & 401k plans Paid Time Off Fun working environment! Career advancement opportunities Whether its digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Keywords: Conduent, Charlotte , Inbound Call Center/Sales Representative, Sales , Charlotte, North Carolina

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