Financial Customer Service Representative
Company: VXI Global Solutions LLC
Location: Charlotte
Posted on: September 30, 2024
Job Description:
VXI is looking for highly motivated and qualified Customer
Service Representatives to work full-time on-site in our
world-class contact center in Charlotte, NC.As a Customer Service
Representative, you will be responsible for providing exceptional
customer service to clients related to card services and deposits.
You will be the first point of contact for customers seeking
assistance with their banking transactions, inquiries, and problem
resolutions. Your ability to communicate effectively, handle
sensitive information, and offer solutions promptly will be vital
to ensuring customer satisfaction and retention. You will be a
crucial link between our client and their customers, ensuring a
positive and seamless experience.Key Responsibilities:
- Customer Assistance: Handle incoming calls from customers
regarding various card services and deposit-related queries,
including but not limited to credit/debit card issues, account
balances, fund transfers, check deposits, and transaction
disputes.
- Problem Resolution: Identify and address customers' concerns,
complaints, or issues in a professional and empathetic manner.
Investigate problems thoroughly and take necessary steps to resolve
them, ensuring a positive customer experience.
- Account Management: Update customer account information,
process transactions, and perform account maintenance activities as
required.
- Product Knowledge: Develop a deep understanding of the bank's
card services and deposit products, terms, conditions, and policies
to provide accurate and reliable information to customers.
- Compliance: Adhere to banking regulations, security protocols,
and data protection guidelines while handling customer information
and transactions.
- Communication: Communicate effectively with customers to gather
necessary information, explain processes, and set clear
expectations for issue resolution and follow-up.
- Documentation: Maintain accurate records of customer
interactions, transactions, and inquiries in the call center's
database.
- Continuous Improvement: Stay updated on industry trends,
banking regulations, and internal processes to enhance job
knowledge and deliver outstanding service.
- Performance Metrics: Meet and exceed individual and team-based
performance targets, including call handling time, customer
satisfaction, and first-call resolution rates.Operating hours (At
least 2 days off *Non-Consecutive)
- Monday-Sunday from 9 am-8 pm EST OR
- Monday-Sunday from 11:30 am - 9 pm EST*** You must be available
to work anytime during center operating hours including Saturdays,
Sundays and holidays ***Training
- Training Class hours are normally 1030am - 7pm Tuesday-
Saturday (Unless impacted by a holiday, extended training hours
will apply to ensure a 40 hour work week)*** You must be available
to attend 100% of your training, no time can be missed ***What You
Bring
- High school diploma or equivalent; additional education or
relevant certifications in finance, banking, or customer service
are a plus.
- Proven experience in a call center or customer service
environment, preferably within the banking or financial
industry.
- Strong verbal communication skills with a customer-centric
approach to handle interactions professionally and
courteously.
- Excellent problem-solving abilities, attention to detail, and
ability to handle confidential information securely.
- Familiarity with banking products, processes, and
regulations.
- Proficiency in using computer systems, databases, and customer
relationship management (CRM) software.
- Ability to adapt to a fast-paced and dynamic work
environment.
- Strong multitasking skills to manage simultaneous calls,
inquiries, and tasks effectively.
- Willingness to work flexible hours, including evenings,
weekends, and holidays.'What you will get
- $17.00 per hour
- Full Health Insurance (Medical, Dental, & Vision)
- Fun Work Environment
- Free Gym Membership (Gym located conveniently in business
complex)
- Convenience store access in business complex
- Abundant Advancement Opportunities Equal Opportunity Employer:
disability/veteran
- Cell phone benefits for employees - $25/month per line for
unlimited phone, text and data. **Restriction may apply
- Referral for Life Program ---- The referee receives a residual
bonus every pay period Associated topics: agent, call center, csr,
customer service, internship, representante de servicio al cliente,
service, service agent, technical support, telephone
Keywords: VXI Global Solutions LLC, Charlotte , Financial Customer Service Representative, Sales , Charlotte, North Carolina
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