Entry Level Sales Representative
Company: SPECTRUM
Location: Charlotte
Posted on: September 21, 2023
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Job Description:
Our agents earn an hourly base pay of $18.00 along with
lucrative commission and incentives for a target hourly earnings of
$31.23/hour or $64,960 annually. Our Top performers earn upwards of
$81,000, plus incentives. You may also qualify for free internet,
TV and phone services (restrictions do apply). -JOB SUMMARY -The
Telesales Representative position is an Outbound Telemarketing
Sales position within the Spectrum Business team. Individuals in
this position are responsible for understanding Spectrum Business
products and services (Internet, Voice & Video) for the purpose of
selling to new acquisition prospects and upselling existing
Spectrum Business customers via outbound calling in a call center
environment.
MAJOR DUTIES AND RESPONSIBILITIES -Actively and consistently
support all efforts to simplify and enhance the customer
experience. -Effectively sell Charter products and services to new
and existing prospects. -Consistently achieve a monthly sales quota
by adding new lines of service (Primary Service Units; PSUs). -Meet
established activity targets and key performance indicators,
including outbound calls per day, follow up calls, quotes sent,
sales, and connects, etc. -Handle all prospects with courtesy and
professionalism; Establish and maintain a high level of prospect
satisfaction in all interactions. -Act as a product consultant when
promoting, recommending and selling the value of Spectrum Business
products and services. -Inform prospects of our product pricing
model and Spectrum Business' competitive advantage compared to
other service providers. -Effectively balance new lead generation
versus follow up efforts. Create a strong follow-up plan that will
allow for greater efficiency and increased sales conversion rates.
-Ensure database information is accurate and complete. -Perform
other duties as requested.
REQUIRED QUALIFICATIONS -Required Skills/Abilities and
KnowledgeAbility to read, write, speak and understand
EnglishAbility to communicate orally in a clear, concise and
professional manner.Ability to listen and interpret the needs of
the prospect.Ability to conduct a needs analysis (consultative
approach), overcome objections, develop a strong sales pitch and
effectively close sales.Ability to show proper judgement and
initiative.Ability to manage multiple prospects, pay close
attention to detail, respond quickly to changing business needs and
prioritize and organize effectively even when volume and workload
exceed expectations.Ability to effectively use and multitask with a
personal computer; utilize job-specific software applications and
other office equipment such as telephone/dialer, headset, copier,
fax and calculator.Must effectively work independently as well as
with othersKnowledge of commercial internet, video, data, and
telephone products and services.Proficient in MS Office and related
software applications. -Required EducationHigh School Diploma / GED
or equivalent -Required Related Work Experience and Number of
YearsCustomer Service and/or Telecommunication Sales Experience -
1+ -PREFERRED QUALIFICATIONS -Preferred Related Work Experience and
Number of YearsICOMS and/or CSG work experience, or experience with
similar billing software - 1+Customer Service and/or
Telecommunication Sales Experience - 2+ -WORKING CONDITIONS -Office
work environment where employees may need to be seated for long
periods of time while using a telephone headset and computer.
Exposure to moderate noise levels.
STM200 2023-21159 2023
Here, employees don't just have jobs, they build careers. That's
why we believe in offering a comprehensive package that rewards
employees for their contributions to our success, supports all
aspects of their well-being, and delivers real value at every stage
of life.
A qualified applicant's criminal history, if any, will be
considered in a manner consistent with applicable laws, including
local ordinances.
Get to Know Us Charter Communications is known in the United States
by our Spectrum brands, including: Spectrum Internet -, TV, Mobile
and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum
Reach. When you join us, you're joining a strong community of more
than 101,000 individuals working together to serve more than 32
million customers in 41 states and keep them connected to what
matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce
that reflects our communities, and providing equal opportunities
for employment and advancement. EOE, including disability/vets.
Keywords: SPECTRUM, Charlotte , Entry Level Sales Representative, Sales , Charlotte, North Carolina
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