Pro Sales Manager - Charlotte
Company: HOME DEPOT USA, INC
Location: Charlotte
Posted on: September 17, 2023
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Job Description:
Position Purpose:
The Pro Sales Manager (PSM) is responsible for leading a team of
Outside Sales Representatives to drive outside sales and
profitability growth through Managed Accounts for a market. They
will have direct accountability to manage portfolios of
professional customers, build pipelines for targeted customers, and
ensure leads are converted to incremental sales. They will coach a
sales team utilizing salesforce.com and customer visits to
strengthen the sales performance and skillsets of their teams.
Additionally, they will drive training of new and existing
processes with their team by utilizing partnerships with the
multiple business units that impact Pro.
Major Tasks, Responsibilities & Key Accountabilities:
20% Execution - Drive compelling Pro performance in terms of
growth, profitability and Pro customer satisfaction; Deliver
consistent portfolio execution; Identify and implement best
practices; Conduct weekly sales updates, monthly and quarterly
business reviews
40% Leadership - Provide direction and guidance to Outside Sales
team on all aspects of regional professional sales; Drive and and
lead market-based change; Coaching and training of Outside Sales
Representatives by making customer visits and managing
Salesforce.com
20% Planning - Understand the market competitive environment and
develop strategies to win across all Pro customer segments and all
Home Depot departments; Development of operating plan to drive Pro
outside sales within respective market to achieve sales targets
20% Providing Excellent Customer Service - Build strong
relationships and deep understanding of the Pro Customer needs with
a focus on fulfilling those needs
Nature and Scope:
This position typically reports to Regional Pro Sales Manager
This position has Direct Reports
Environmental Job Requirements:
Environment:
Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable.
Travel:
Typically requires overnight travel 5% to 20% of the time.
Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
3+ years of previous leadership experience
Education Required:
The knowledge, skills and abilities typically acquired through the
completion of a bachelor's degree program or equivalent degree in a
field of study related to the job.
Years of Relevant Work Experience:
5 years
Physical Requirements:
Most all of the time is spent sitting in the same position or
standing/walking or there is some requirement to lift or handle
material or equipment of moderate weight (8-20 pounds).
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite
- Demonstrated ability to collaborate and work effectively with
cross-functional teams
- Ability to negotiate, handle complaints, settle disputes, and
resolve grievances with both internal and external customers
- 4 years account management/sales management experience
- 4 plus years home improvement or home building industry
experience
- Successful professional growth in a high paced retail
environment
Knowledge, Skills, Abilities and Competencies:
- Action Oriented
- Being Resilient
- Persuades
- Builds Effective Teams
- Builds Networks
- Communicates Effectively
- Customer Focus
- Drives Results
- Demonstrates a strong ability to create and cultivate an active
network of relationships both inside and outside the organization;
Ability to leverage relationships to accomplish sales and
profitability goals
- Strong leadership and negotiation skills; ability to persuade or
influence others
- Excellent communication skills; verbal, written and able to
communicate globally
- Builds effective partnerships throughout the organization;
Actions are consistent with words
- Follows through on commitments; Makes Solid Decisions: Grasps
essentials of complex issues and initiates actions that are most
appropriate for the business
- Creates an Inclusive Environment: Demonstrates commitment to
inclusion in staffing, training and development; Gets Results: Acts
with urgency; Sets aggressive goals and achieves them; Creates
accountabilities to ensure department are productive
- Functional Competence: Understands the unique needs of the
professional customer; Working knowledge of IBM computer system
used by The Home Depot stores
Keywords: HOME DEPOT USA, INC, Charlotte , Pro Sales Manager - Charlotte, Sales , Charlotte, North Carolina
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