Donor Call Center Agent (PT)

Company: American Red Cross
Location: Charlotte
Posted on: January 26, 2023

Job Description:

_*Why Choose Us? *_As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You'll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding._*Standard Schedule: *__*Sun - 4pm - 8pm , Mon- Thursday 4:30pm-8:30pm*__*( Off Friday & Sat )*__*Pay Information: *__*$15.50/ Hour + Shift Differential*__*What You'll Do?*_* Schedule prospective blood donors ?from a variety of sources by phoning individuals to make donation appointments.* Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals* Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.* Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience* Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times* The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list._*What We Need From You?*_* High school diploma or equivalent required.* Minimum one year of telephone and customer service or telemarketing experience required.* Computer experience, excellent customer service and problem-solving skills required.* Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required_*What's In It For You?*_We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.* Medical, Dental Vision plans* Health Spending Accounts & Flexible Spending Accounts* PTO + Holidays* 401K with 4% match* Paid Family Leave* Employee Assistance* Disability and Insurance: Short + Long Term* Service Awards and recognition_*Commitment to Your Health & Safety-COVID-19:*_The American Red Cross requires all new hires be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation and your request must be approved prior to hire._*Diversity, Equity & Inclusion*_The American Red Cross aspires to be an organization fully committed to diversity, equity, and inclusion by creating and maintaining a diverse, high-performing workforce of employees and volunteers who reflect all communities we serve; by cultivating a collaborative, inclusive and respectful work environment that empowers all contributors; and by leveraging diverse partnerships - all of which helps to ensure culturally competent service delivery supported by effective community leadership and engagement. The Red Cross supports a variety of cultural groups for employees and volunteers. From our Latino Resource Group, Umoja, Asian American & Pacific Islanders, and Red Cross Pride, to the Ability Network, Veterans+ and our Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions._*The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.*_CCCSJob Type: Part-timePay: $15.50 per hourBenefits:* 401(k)* 401(k) matching* Employee discount* Paid time offExperience level:* 1 yearShift:* Evening shiftSupplemental pay types:* Bonus payWeekly day range:* Monday to Friday* Weekend availabilityWork setting:* Hybrid remoteEducation:* High school or equivalent (Preferred)Work Location: Hybrid remote in Charlotte, NC 28273

Keywords: American Red Cross, Charlotte , Donor Call Center Agent (PT), Sales , Charlotte, North Carolina