Donor Call Center Agent (PT)
Company: American Red Cross
Location: Charlotte
Posted on: January 26, 2023
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Job Description:
_*Why Choose Us? *_As one of the nation's premier humanitarian
organizations, the American Red Cross is dedicated to helping
people in need throughout the United States and, in association
with other Red Cross networks, throughout the world. We depend on
the many generous contributions of time, blood, and money from the
American public to support our lifesaving services and programs. At
the American Red Cross, you will enjoy a collaborative work culture
committed to the diversity of our people, programs, and services.
If you share our passion for helping people, join us in this
excellent career opportunity. Work where your career is a force for
good.At the American Red Cross, you have a direct impact on a
meaningful mission. When you join our team, you can help save lives
every day. You'll be part of a like-minded team that shares a
passion for making a difference and a work environment that
supports growth, learning, and succeeding._*Standard Schedule:
*__*Sun - 4pm - 8pm , Mon- Thursday 4:30pm-8:30pm*__*( Off Friday &
Sat )*__*Pay Information: *__*$15.50/ Hour + Shift
Differential*__*What You'll Do?*_* Schedule prospective blood
donors ?from a variety of sources by phoning individuals to make
donation appointments.* Contact active or former blood donors to
increase both the frequency of their donations and the number of
donors at chapter offices or blood drives, to meet our collection
goals* Coordinate reminder calls, follow-ups, log-in of data and
maintenance of records.* Follow a process and appropriate scripting
for conducting a call with a donor, to ensure a consistent donor
experience* Interact in a positive, proactive, and customer-focused
manner with both internal and external customers, demonstrating
care and compassion at all times* The aforementioned
responsibilities of the Blood Donor Scheduler describe the general
nature and level of work and are not an exhaustive list._*What We
Need From You?*_* High school diploma or equivalent required.*
Minimum one year of telephone and customer service or telemarketing
experience required.* Computer experience, excellent customer
service and problem-solving skills required.* Effective verbal
communication skills, the ability to work with potentially
difficult customers, and comfort working in a fast-paced
environment required_*What's In It For You?*_We take care of you,
while you take care of others. As a mission-based organization, we
believe our team needs great support to do great work. Our
comprehensive benefits help you in balancing home and work. With
our resources and perks, you have amazing possibilities at the
American Red Cross to advance the learn.* Medical, Dental Vision
plans* Health Spending Accounts & Flexible Spending Accounts* PTO +
Holidays* 401K with 4% match* Paid Family Leave* Employee
Assistance* Disability and Insurance: Short + Long Term* Service
Awards and recognition_*Commitment to Your Health &
Safety-COVID-19:*_The American Red Cross requires all new hires be
vaccinated against COVID-19 as a condition of employment. This
means that all individuals working for the organization must be
fully vaccinated against COVID-19 by the start of their employment
OR have begun the vaccination process prior to their start date.
Upon being offered a position, individuals will be required to
submit proof of vaccination. If you are unable to be vaccinated due
to medical or religious reasons, you may qualify for an exemption.
If seeking an exemption, you will be required to submit
documentation and your request must be approved prior to
hire._*Diversity, Equity & Inclusion*_The American Red Cross
aspires to be an organization fully committed to diversity, equity,
and inclusion by creating and maintaining a diverse,
high-performing workforce of employees and volunteers who reflect
all communities we serve; by cultivating a collaborative, inclusive
and respectful work environment that empowers all contributors; and
by leveraging diverse partnerships - all of which helps to ensure
culturally competent service delivery supported by effective
community leadership and engagement. The Red Cross supports a
variety of cultural groups for employees and volunteers. From our
Latino Resource Group, Umoja, Asian American & Pacific Islanders,
and Red Cross Pride, to the Ability Network, Veterans+ and our
Women's Resource Group, these networks provide connections,
mentoring and help give voice to important concerns and
opinions._*The American Red Cross is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to sex,
gender identity, sexual orientation, race, color, religion,
national origin, disability, protected veteran status, age, or any
other characteristic protected by law.*_CCCSJob Type: Part-timePay:
$15.50 per hourBenefits:* 401(k)* 401(k) matching* Employee
discount* Paid time offExperience level:* 1 yearShift:* Evening
shiftSupplemental pay types:* Bonus payWeekly day range:* Monday to
Friday* Weekend availabilityWork setting:* Hybrid remoteEducation:*
High school or equivalent (Preferred)Work Location: Hybrid remote
in Charlotte, NC 28273
Keywords: American Red Cross, Charlotte , Donor Call Center Agent (PT), Sales , Charlotte, North Carolina
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