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Sales and Service Coordinator

Company: Aloft Charlotte Ballantyne
Location: Charlotte
Posted on: September 23, 2022

Job Description:

Sales and Service Coordinator at Aloft Charlotte Ballantyne

The Sales and Service Coordinator is a dynamic, outgoing, service-oriented individual that provides support to both the Director of Sales and Front Desk team through varied front desk and sales tasks to help meet both service and revenue-related goals.
Responsibilities - 60% Sales

In addition to the core job requirements, skill sets, and work-related experience the ideal Sales Coordinator must illustrate the ability and drive to:

-Enthusiastically and proactively assist the Director of Sales in the hotel sales effort.
-Maintain and develop relationships with existing clients and proactively prospect new opportunities to serve both existing and new clients.
-Evaluate and qualify group, meeting, and event opportunities.
-Respond and proactively follow-up to business opportunities via phone, email, and other online platforms.
-Handle logistics for meetings and events. This will include generating banquet event orders, contracts, and room blocks for leisure and corporate business.
-Champion the hotel's social media by effectively posting content to Facebook, Instagram, and other accounts as well as responding to online reviews.
-Arrange and confirm weekly live music performances in the hotel lounge.
-Consistently utilize the sales system (Delphi) as well as sales filing systems for accurate record keeping.
-Be organized and use hotel computer systems efficiently to achieve tasks and generate reports as needed.
-Use negotiation skills and creative selling to maximize revenue.
-Conduct effective site visits and manage sales opportunities when the Director of Sales in unavailable.
-Effectively develop and support relationships within the community to strengthen and expand customer base for future sales opportunities.
-Drive product quality and a unique guest experience at every opportunity.
-Maintain a refreshing attitude focused on positive interactions with both clients and team members
-Develop and maintain strong interdepartmental relationships and open communication including weekly group and event reporting.
-Be the on-site meeting coordinator for meetings and events ensuring client satisfaction with set-up, food and beverage, A/V and other requests as they arise; this will include occasional evening coverage.
-Facilitate a fun and comfortable work environment where they are eager to pitch in wherever and whenever possible.
-Never satisfied with average; conscientious and driven to be the best at what they do... always!
-Will be required to stand and sit for extended periods of time. Responsibilities - 40% Front Desk

-Required to complete front desk shifts as needed.
-Ensure all guests are welcomed and served in an efficient and courteous manner executing all Aloft brand standards during the process.
-Assist front desk in completing daily checklists.
-Maintain front office quality standards and policies are consistently followed when working at the front desk.
-Ensure all financial transactions are completed properly and within the established guidelines of the property.
-Ensure all areas are clean and always stocked.
-Coordinate and assist other departments to facilitate guest satisfaction.
-Understand the Marriott Bonvoy frequent guest program and ensure all guests who are members are appropriately recognized.
-Must be willing to complete other duties or assignments as required.
-Will be required to stand and sit for extended periods of time. education & experience

-High school or equivalent education required; Bachelor's Degree preferred.
-1 to 2 years of sales or hospitality experience preferred. Primary Location

USA-North Carolina-Charlotte-Ballantyne-Aloft Charlotte Ballantyne

Full-Time Flexible - Primarily day shifts, including Saturday Sales coverage; occasional evening shifts

Keywords: Aloft Charlotte Ballantyne, Charlotte , Sales and Service Coordinator, Sales , Charlotte, North Carolina

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