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Automotive Service Call Center Agent

Company: Scott Clark Toyota
Location: Charlotte
Posted on: May 16, 2022

Job Description:

Job DescriptionScott Clark Auto Group, located in Charlotte and Matthews, NC, represents Toyota, Honda, and Nissan, and is looking for automotive call center agents to assist in our client care center.Our client care center provides paid training by our talented organization leaders at no cost to the employee, the opportunity for growth, and a fun and competitive atmosphere. The position is a combination of hourly compensation, plus a performance-based monthly bonus structure. The compensation varies by level of proficiency with department processes and procedures, appointment processes, and call quality metrics.

We are looking for career-minded team members with a passion for customer service, high attention to detail, a desire to learn, and great team spirit to help us grow. This position is essential to our service department and our appointment scheduling process. There are many opportunities for advancement in both our fixed and variable operations. What We Offer

  • 401(K)
  • Opportunity for internal promotion and career growth with company
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long-term disability and life insuranceRequirements:
    • Answer all incoming phone calls according to a proven, pre-set script and help customers with setting their vehicle service appointments
    • Make outbound phone calls notifying customers of potential services needed to their vehicle
    • Log all customer comments into web-based databases
    • Confirm appointments with our Scott Clark clients
    • Re-schedule "no show" customer appointments
    • Update customer records in database
    • Respond to customer website and text requests
    • Notify necessary departments/managers of any customer concerns
    • A pleasant and engaging phone personality
    • Computer proficiency required
    • Call center experience a plus, but not required
    • Professional personal appearance
    • Team-oriented
    • Strong record of positive customer satisfaction results

Keywords: Scott Clark Toyota, Charlotte , Automotive Service Call Center Agent, Sales , Charlotte, North Carolina

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