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Inside Sales Representative, OEM

Company: Megadyne America
Location: Charlotte
Posted on: May 16, 2022

Job Description:

Job DescriptionWho We Are

  • Vision
    • We aspire to be the local partner of choice for belting solutions - around the globe.
    • Our Mission
      • To be a global leader in product quality and local service excellence.
      • To fully enable the most dedicated, knowledgeable and creative team in the industry to continue to differentiate through innovation and services.
      • To excel in management performance and operational efficiency in order to deliver sustainable value to all our stakeholders.
      • Drive digital as a business creator.
      • Values
        • Customer Centricity - We are customer-centric because we know that we succeed when our customers succeed and that customer satisfaction - which we measure - drives customer loyalty.
        • People Focus - Our carefully selected people, experts in their fields, are our most valuable resource, working together as one company creating our unique advantage.
        • Entrepreneurship - We encourage entrepreneurial thinking and empower our people to take intelligent risks and make sound decisions.
        • Agility - Speed is a key driver in our industry. We aim to respond quickly towards our customers, optimizing our delivery time and making fast decisions at all levels in our organization
        • Responsibility - We are part of a larger business community that we can help improve by working responsibly, by maintaining and increasing transparency, and by acting ethically and with integrity as good corporate citizens at all times.What We Offer
          • Competitive starting rates
          • Referral bonus for employee referrals
          • We promote from within, offering our employees opportunities for both internal advancement and relocation.Benefits
            • Medical
              • For 2021, we offer insurance through Aetna, effective day 1.
              • Alight Concierge Service for optimizing medical benefits
                • AMMEGA pays 100% of the cost for Alight Concierge Service for employees.
                • Dental
                • Vision
                • Life Insurance
                  • Basic life insurance paid in full by AMMEGA
                  • Option for employees to increase coverage or add coverage for spouse and dependents
                  • Short-Term Disability
                    • AMMEGA pays 100% of the cost for short-term disability.
                    • Long-Term Disability
                      • AMMEGA pays 100% of the cost for long-term disability.
                      • Employee Assistance Program
                      • Health Savings Account
                      • Flexible Spending Account for Medical or Dependent Care
                      • Optional Accident and Critical Illness Plans
                      • 401(k) with competitive employer match
                        • AMMEGA offers a 100% match on the first 1% and a 50% match on the next 5%
                        • Support wellbeing by offering a discount savings program for entertainment events
                        • Paid Time Off
                          • Accrue up to 80 hours in first year of employment
                          • Paid Holidays
                            • 9 paid holidays and 1 additional floating holiday
                            • Paid Training
                            • Growth OpportunitiesSummaryThe Inside Sales Representative is responsible for managing accounts through proactive outbound telephone contact and email to maintain and grow sales for specific accounts as well as provide technical support to customers. The Inside Sales Representative will sell and upsell products and solutions to customers using his/her phone and analytical skills, leveraging data, reports and customer history to anticipate needs and understand account activity.Primary Responsibilities and Duties
                              • Lead generation and prospecting - makes outbound follow-up calls for existing customers by telephone and e-mail to research, qualify leads, and follow up on new sales leads to sell and upsell products and services to deliver profitable and sustainable growth.
                              • Manages business matters via CRM including call schedules, quote follow-up, cases for returns and product inquiries and maintains customer database.
                              • Supports management of smaller accounts by contributing to competitor analysis.
                              • Handles inbound sales lead calls to convert calls into sales.
                              • Overcomes technical and business objections of prospective customers.
                              • Provides product demos to qualified customers on request.
                              • Emphasizes saleable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
                              • Tracks stock levels for accounts using Kanbans or similar tools or software.
                              • Estimates date of delivery to customer, based on knowledge of Company's lead times and reported capacity constraints.
                              • Coordinates customer training.
                              • Builds and maintains customer relationships.
                              • Prepares reports of business transactions to track revenue.
                              • Enters new customer data and other sales data for current customers into CRM.
                              • Investigates and resolves customer problems with deliveries.
                              • Visits customer sites as required for business and application reviews.
                              • Develops action plans to grow business for assigned accounts.
                              • Provides updates to leadership.
                              • Services customer requests for quotes and orders received through multiple channels of communication.
                              • Converts quotes to orders.
                              • Consults with Sales on commercial and technical issues as required.
                              • Assists customers with accurate transactions and industry specific product information.
                              • Provides power transmission and fluid power product recommendations and technical assistance for business.
                              • Utilizes telephone sales and support skills to create interest and offer value-added products and services to customers.
                              • Builds and expand customer relationships and help ensure replacement and increased business.
                              • Handles RGAs credits and complaints as needed.
                              • Other projects and duties as assigned. Knowledge and Skill Requirements:
                                • Bachelor's degree or 1-2 years of related business to business customer service experience; or combination of education and experience.
                                • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
                                • Ability to write reports, business correspondence, and procedure manuals.
                                • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
                                • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume for quotes and order entry.
                                • Ability to learn technical products and understand their applications; ideal candidate would have product knowledge in both synthetic and modular belts.
                                • Ability to apply concepts of basic algebra and geometry.
                                • Must also be able to analyze YoY trends through Pareto analysis.
                                • To perform this job successfully, an individual should have knowledge of Outlook, Navision and MS/Salesforce CRM.
                                • Knowledge and experience with MS Office software to include Word, Excel, PowerPoint and Access
                                • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
                                • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
                                • Excellent verbal and written communication skills, comfortable utilizing pro-active phone skills.
                                • Strong mathematical and technical aptitude.
                                • Self-managed, team player, who can work independently.
                                • Experience in a manufacturing environment desirable.
                                • Understanding part numbers, policies and products.
                                • Compliance in price policies, discount structures and fees.
                                • Ability to travel when needed to customers, sales meeting and training, expected not to exceed 20%.
                                • Must be able to work in the US Competencies
                                  • Drives results and deadline driven
                                  • Detail oriented
                                  • Planning and organizing
                                  • Communicates effectively
                                  • Influence, negotiate and impact resultsKey Behaviors
                                    • Are accountable to others
                                    • Have the courage to challenge the status quo
                                    • Are honest with co-workers and customers
                                    • Are curious to understand and anticipate customer needs, oftentimes before customer asks for help
                                    • Solution-oriented to help identify potential solutions to customer's needs
                                    • Able to be innovative problem solvers
                                    • Are engaged team members
                                    • Add value to the Company
                                    • Expects excellence of self and others
                                    • Overserves top customers
                                    • Understands, simplifies and acts to improve processes Physical Demands
                                      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
                                      • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
                                      • The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

                                        • Bachelor's degree or 1-2 years of related business to business customer service experience; or combination of education and experience.
                                        • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
                                        • Ability to write reports, business correspondence, and procedure manuals.
                                        • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
                                        • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume for quotes and order entry.
                                        • Ability to learn technical products and understand their applications; ideal candidate would have product knowledge in both synthetic and modular belts.
                                        • Ability to apply concepts of basic algebra and geometry.
                                        • Must also be able to analyze YoY trends through Pareto analysis.
                                        • To perform this job successfully, an individual should have knowledge of Outlook, Navision and MS/Salesforce CRM.
                                        • Knowledge and experience with MS Office software to include Word, Excel, PowerPoint and Access
                                        • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
                                        • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
                                        • Excellent verbal and written communication skills, comfortable utilizing pro-active phone skills.
                                        • Strong mathematical and technical aptitude.
                                        • Self-managed, team player, who can work independently.
                                        • Experience in a manufacturing environment desirable.
                                        • Understanding part numbers, policies and products.
                                        • Compliance in price policies, discount structures and fees.
                                        • Ability to travel when needed to customers, sales meeting and training, expected not to exceed 20%.
                                        • Must be able to work in the US

Keywords: Megadyne America, Charlotte , Inside Sales Representative, OEM, Sales , Charlotte, North Carolina

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