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Inside Sales Representative

Company: Sunstate Equipment Co.
Location: Concord
Posted on: January 16, 2022

Job Description:

Job Summary:
The Inside Sales position will be answering and documenting all incoming telephone calls to assist customers with their rental needs. The Inside Sales representative will be increasing revenues by opening new accounts, suggestive selling, building, and maintaining professional relationships, and coordinating / providing services for our customers. Inside Sales representatives will be taking orders for deliveries, pick-ups, and fielding telephone calls that require some mechanical or operational troubleshooting with equipment. Inside Sales representative may deliver equipment occasionally.
Duties and Responsibilities:
Answering and document all incoming telephone calls. This includes assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries.
Perform all routine rental transactions including creating rental reservations, scheduling the pickup of off rent equipment, creating rental quotes, and may include processing all returned driver, yard, and field service paperwork.
Assist all walk-in customers, vendors, potential job applicants, or any other person that walks in the door in an upbeat and professional manner.
Assist customers with selecting the appropriate type of equipment for their job to ensure customer satisfaction and safety.
Reviewing the credit card rental file on a daily basis to ensure proper and accurate billing.
Enter all lost rentals, rate inquiries, and service calls into the counter logbook.
Review the open contract bin regularly to look for items that should be sold for rent, contracts that have already been closed and reviewing the open credit card rentals file to ensure accuracy.
Communicate any leads or follow-up information to the field sales personnel for their follow-up.
At times may be required to help load/unload and deliver equipment for the customers.
Adhere to attendance and schedule expectations.
Must be able to meet performance, productivity and efficiency standards duties as assigned.

Must possess excellent phone skills such as the ability to carry on a conversation with callers, maintain a friendly, energetic tone and handle multiple phone lines.
Must be knowledgeable of the geographical layout of the area.
Intermediate to advanced computer and typing skills.
Must be able to use mathematics to solve problems.
Must be able to communicate in English. Ability to speak another language is a plus.
Be able to frequently lift 25 lbs., occasionally lift 50 lbs., and seldom lift 90 lbs.
Must have and maintain a valid driver's license and maintain a good driving record.
Class A or B CDL License is a plus.

Why Sunstate:
Our core values have driven how we conduct business and foster great relationships since day one. We've developed an innovative service model that creates a true team environment. By creating internal processes that support collaboration-not competition-between branches and departments. Because our internal culture encourages employee growth, empowerment and respect, Sunstate team members know their contributions, ideas, and efforts make a difference. We are proud to have such a dedicated team of folks who are committed to working hard each and every day.
Competitive weekly pay (yes you read that right, weekly pay!)
Medical, Dental, Vision Coverage offered
Vacation, Holiday, and PTO offered
401 K with match offered
Short- and Long-Term Disability Company Provided
Overtime available based on business needs
Free rental of equipment
Discount on attractions, travel, retail
And more!
Important Announcements:
Sunstate is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Sunstate is a drug-free workplace and pre-employment testing is mandatory for anyone who receives an offer for employment.
Sunstate Equipment Co. is an Equal Opportunity Employer and Participates in E-Verify
Questions? Give our recruiting team a call at 844-899-8066 and #AskMiguel

Keywords: Sunstate Equipment Co., Charlotte , Inside Sales Representative, Sales , Concord, North Carolina

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