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Customer Service Rep

Company: Strategic Staffing Solutions
Location: Charlotte
Posted on: November 23, 2021

Job Description:

Customer Service RepDuration: 6 Months, Contract to HireLocations: Charlotte, NC; Saint Louis, MO; Salt Lake City, UT and Phoenix, AZPay Rate: $16.55Leading BankSkill Set: Strong oral communication skills are paramount. CSRs need to be able break down complex situations to client in a way that ensures understand of where we are, what we need to do next, and what the end-state goal is. They need to be excellent at customer facing communication as well as back office support. We also gauge candidate's effectiveness in attention to detail, flexibility, customer service, and teamwork.Attention to detail revolves around being able to remain focus with distractions around you. The call center environment, whether WFH or on-site, is rampant with potential distractions. How did you deal with these to ensure your work was completed with zero errors in an efficient and timely manner?Customer service is not just about putting on a happy face for a client. We are in the problem solving business and have to diagnose what the root cause of an issue. A strong candidate recognizes that getting to the root of an issue is more effective than treating symptoms. We want someone who is able to ask probing questions, navigate potentially emotional conversations, and problem solve in the most effective way for the line of business and client.Finally we want candidates who value and recognize the necessity of collaborative work. In the brokerage services environment our employees rely on each other as much as they rely on leadership to navigate the day to day tasks effectively. We want to find candidates that have been able to step in and assist their peers, and have done so without being told it needs to be done

Keywords: Strategic Staffing Solutions, Charlotte , Customer Service Rep, Sales , Charlotte, North Carolina

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