Agent-Front Desk (Overnight) - The Ritz-Carlton, Charlotte (21120375)
Company: Marriott International, Inc.
Posted on: November 22, 2021
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At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The Ritz-Carlton, Charlotte located at 201 E Trade Street,
Charlotte, NC, 28202 is hiring a Agent-Front Desk (Overnight).
Process all guest check-ins by confirming reservations, assigning
room, and issuing and activating room key. Process all payment
types such as room charges, cash, checks, debit, or credit. Process
all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests,
questions, or concerns. Coordinate with Housekeeping to track
readiness of rooms for check-in. Communicate parking procedures to
guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property
and local areas of interest. Run daily reports (number of arrivals,
departures), identify any special requests, and check reports for
accuracy. Complete designated cashier and closing reports in the
computer system. Cash guests' personal checks and traveler's
checks. Count bank at the beginning and end of shift. Balance and
drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures;
report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others. Comply with quality
assurance expectations and standards. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Apply now at
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in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Charlotte , Agent-Front Desk (Overnight) - The Ritz-Carlton, Charlotte (21120375), Sales , Concord, North Carolina
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