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Front Desk Agent

Company: Holiday Inn Express & Suites University
Location: Charlotte
Posted on: November 22, 2021

Job Description:

Job DescriptionPREVIOUS FRONT DESK EXPERIENCE , OPERA SYSTEM EXPERIENCE , AND IHG EXPERIENCE PREFERRED.MUST BE ABLE TO WORK 3PM-11PM OR 7AM TO 3PMThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.POSITION OVERVIEW:This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments according to established procedures.DUTIES & RESPONSIBILITIES:

  • Welcome guests in a friendly, prompt and professional manner.
  • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
  • Issue, control and release guest safe-deposit boxes.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
  • Promote team work and quality service through daily communications and coordination with other departments.
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.Job Type: Full-timePay: From $12.00 per hourBenefits:
    • Employee discount
    • Paid time off
    • Referral programSchedule:
      • 8 hour shift
      • Day shift
      • Monday to Friday
      • Night shift
      • On call
      • Overtime
      • Weekend availabilitySupplemental Pay:
        • Signing bonusEducation:
          • High school or equivalent (Preferred)Experience:
            • Hotel experience: 1 year (Preferred)Work Location: One location

Keywords: Holiday Inn Express & Suites University, Charlotte , Front Desk Agent, Sales , Charlotte, North Carolina

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