Customer Service Representative

Company: CRG
Location: Charlotte
Posted on: January 15, 2021

Job Description:

Client Support specialistPay: $16.50 will convert higher once permanent Opportunity: Contract - Direct Hire Location: South Charlotte, Remote to start Hours: - 9PM-6AM Days off are Sunday and Tuesdays- 330PM-12AM Days off Tuesdays and Sundays- 1030AM-7PM Mondays, Tuesdays, Fridays, and on Saturday and Sunday it would be 1230pm-9pm, Days off Wednesday and Thursdays- 9pm-6am Days off are Wednesdays and ThursdaysThis opportunity will provide 3 weeks of paid training.Position SummaryThe Customer Service Representatives primary responsibility is to respond to inbound calls or emails in a call center. Make outbound calls as necessary to resolve customer issues. This position requires maintaining relations with a variety of customers /clients.Major Duties & Responsibilities* Maintain a working knowledge of products and services offered to clients/companies* Receives all incoming calls from customers needing delivery or service* Process order, schedule delivery and / or pick up via phone or web portal orders* May conduct follow ups with facilities and staff* Collect, screen and evaluate information to identify and pursue opportunities, which improve all aspects of patient care and services, thereby increasing client satisfaction* Accurately track and record data used to identify patient orders and outcomes* Resolve problems regarding documentation issues and may assist in researching and resolving discrepanciesRequired Skills & Experience* Must be dependable to adhere to schedule, be on time to work and follow through with customers* Excellent written and verbal communication skills and proficient with use of computer and software applications including MSWord, MSExcel* Ability to read and comprehend simple and sometime complex instructions, short and long correspondence, and memos* Ability to write simple and complex correspondence* Ability to present information over the phone clear and concise.Preferred Skills, Experience & Education* Experience with multi-product industry call center highly preferred* Experience in healthcare industry (DME, wound support surfaces) is very helpful* Ability to deal pleasantly, patiently, and effectively with customers and co-workers* Strong communication skills with the capacity to make independent decisions* Experience using a computer, and have excellent organizational skillsCategory Code: JN003#zrSDL2017

Keywords: CRG, Charlotte , Customer Service Representative, Sales , Charlotte, North Carolina