Customer Service Representative
Company: CRG
Location: Charlotte
Posted on: January 15, 2021
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Job Description:
Client Support specialistPay: $16.50 will convert higher once
permanent Opportunity: Contract - Direct Hire Location: South
Charlotte, Remote to start Hours: - 9PM-6AM Days off are Sunday and
Tuesdays- 330PM-12AM Days off Tuesdays and Sundays- 1030AM-7PM
Mondays, Tuesdays, Fridays, and on Saturday and Sunday it would be
1230pm-9pm, Days off Wednesday and Thursdays- 9pm-6am Days off are
Wednesdays and ThursdaysThis opportunity will provide 3 weeks of
paid training.Position SummaryThe Customer Service Representatives
primary responsibility is to respond to inbound calls or emails in
a call center. Make outbound calls as necessary to resolve customer
issues. This position requires maintaining relations with a variety
of customers /clients.Major Duties & Responsibilities* Maintain a
working knowledge of products and services offered to
clients/companies* Receives all incoming calls from customers
needing delivery or service* Process order, schedule delivery and /
or pick up via phone or web portal orders* May conduct follow ups
with facilities and staff* Collect, screen and evaluate information
to identify and pursue opportunities, which improve all aspects of
patient care and services, thereby increasing client satisfaction*
Accurately track and record data used to identify patient orders
and outcomes* Resolve problems regarding documentation issues and
may assist in researching and resolving discrepanciesRequired
Skills & Experience* Must be dependable to adhere to schedule, be
on time to work and follow through with customers* Excellent
written and verbal communication skills and proficient with use of
computer and software applications including MSWord, MSExcel*
Ability to read and comprehend simple and sometime complex
instructions, short and long correspondence, and memos* Ability to
write simple and complex correspondence* Ability to present
information over the phone clear and concise.Preferred Skills,
Experience & Education* Experience with multi-product industry call
center highly preferred* Experience in healthcare industry (DME,
wound support surfaces) is very helpful* Ability to deal
pleasantly, patiently, and effectively with customers and
co-workers* Strong communication skills with the capacity to make
independent decisions* Experience using a computer, and have
excellent organizational skillsCategory Code: JN003#zrSDL2017
Keywords: CRG, Charlotte , Customer Service Representative, Sales , Charlotte, North Carolina
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