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Service Sales Account Manager

Company: Hitachi ABB Power Grids
Location: Charlotte
Posted on: September 17, 2020

Job Description:

Hitachi ABB Power Grids is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help keep your lights on, the factories running, our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Innovation Hitachi ABB Power Grids is seeking a Service Sales Account Manager. This role is responsible for meeting or exceeding sales targets and a strong drive to succeed. As SSAM, you will also have primary responsibility to drive service sales of electrical power equipment substation services and service projects, generating service sales opportunities and securing profitable sales within the designated region. The SSAM role will focus on Power Grids legacy installed equipment and sell the entire service portfolio of Power Grids in collaboration with the business line technical expertise. Key success factors for this position include developing service sales account plans to ensure growth, building long-term customer relationships, driving high levels of customer satisfaction, ensuring immediate response to specific customer needs, addressing issues and ultimately positioning Power Grids as the service supplier of choice for our customer base. Your Responsibilities * Service Sales Order Growth: Contribute to and implement the service sales strategy. Develop and implement service sales account plans to ensure orders growth. Penetrate installed base (IB), promote various upgrade, retrofit and value add solutions to the benefit of the customers and Power Grids. Understands the channel strategy and the establishment of related prices and prepares sales plans, reviews them and proposes recovery plans) when needed. Regularly updates IB in ServIS (the approved Service database) with the changes made at customer sites. * Leveraging our installed base: Utilizes ServIS IB database to understand the existing IB and identifies and develops sales opportunities for Service products and solutions to penetrate the existing IB/new IB in the market. Focuses on the entire Power Grids Service portfolio. * New Opportunities: Conducts sales calls with customer to promote Service offerings and performs customer facility walk-through sessions to identify services opportunities. Generates Service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios. Takes a One Power Grids approach to leverage Power Grids product and service portfolios * Customer approach: Establishes long-term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Registers customer feedback and ensures customer satisfaction throughout the sales process. * Sales Process * Sells entire service product portfolio to expand Power Grids footprint in the designated region. Charts out and monitors sales proposals, tenders and follows up on them. Prepares Power Grid s service offerings based on customer need and in coordination with peer sales account managers, business units, third party partners/representatives and local management. Communicates contract details in accordance with Power Grids offering and strategy. Manages administrative sales process. Registers required information into . * Marketing: Acts as a marketer/salesperson of Power Grids service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings). Translates the needs of customer into relevant Power Grid s service offerings and solutions. * Health, Safety, Quality and Integrity: Complies with health and safety directives. Contributes to risk assessments related to price and quality. Ensures technical reliability, safety and cost effective solutions to satisfy customer s needs. * Additional Responsibilities: Provide technical direction for service sales training to less-experienced staff. Support management with key data and insights on markets, opportunity tracking, and effective service selling tactics. Your background * Associate's Degree and minimum 11+ years of experience in sales, sales support, and/or service of power systems / solutions and services; OR * High School Diploma (or GED) and minimum 13+ years of experience in sales, sales support, and/or service of power systems / solutions and services. * Bachelor's Degree and minimum 10+ years of experience in sales, sales support, and/or service of power systems / solutions and services ; OR * Master's Degree and minimum 8+ years of experience in sales, sales support, and/or service of power systems / solutions and services; OR * Candidate must already have a work authorization that would permit them to work for Hitachi ABB Power Grids in the United States. * Bachelor s degree in an Engineering or technical discipline is highly preferred * Previous experience working with electric substation equipment (i.e. Transformers, Switchgear, Circuit Breakers, especially > 35kV ); recent technical sales and/or client-facing experience presenting electric substation equipment solutions is highly preferred. * Familiarity with Operations & Maintenance practices of electric substation equipment and substation construction. * Experience with substation construction. * Experience negotiating long term substation service contracts. * Familiarity with multiple Hitachi ABB Power Grids power products and services. * Willingness to travel 60%. More About Us Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution creating a sustainable future for our planet and your career. Join Hitachi ABB Power Grids and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let s write the future, together. Equal Employment Opportunity and Affirmative Action at Hitachi ABB Power Grids Hitachi ABB Power Grids is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular Hitachi ABB Power Grids facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting a Hitachi ABB Power Grids HR Representative at 1-. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi ABB Power Grids career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi ABB Power Grids HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner. Business Function Transformation and Markets Show moreShow less

Keywords: Hitachi ABB Power Grids, Charlotte , Service Sales Account Manager, Sales , Charlotte, North Carolina

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