Posted on: September 15, 2020
Posting Title Lead Sales Requisition Number 201475 Location
Charlotte, North Carolina Zip Code 28211 Job Category Retail and
CREATIVITY IS OUR SUPERPOWER.It s our heritage and it s also our
future. Because we don t just make toys. We create innovative
products and experiences that inspire, entertain and develop
children through play. Mattel is at its best when every member of
our team feels respected, included, and heard when everyone can
show up as themselves and do their best work every day. We value
and share an infinite range of ideas and voices that evolve and
broaden our perspectives with a reach that extends into all our
brands, partners, and suppliers.
American Girl Charlotte is looking for a dynamic individuals as a
Lead Sales to assist the department manager with daily operations,
including providing leadership and direction to the department and
providing a high level of selling and customer service to American
* Support the retail sales manager in all business functions
including, but not limited to merchandise management, business
analysis, and staff development.
* Execute supervisory duties, including floor presentation visual
standards, coaching and motivating staff, monitoring business and
stock levels in the department, communicating with management,
maintaining communication and coaching binders, preparing staff
schedule for ensuring adequate floor coverage, motivating team
members to meet or exceed sales goals, tracking sales performance
analyzing results for management, and delegating responsibilities
to the team to improve work flow and increase staff skills.
* Leads by example by delivering exceptional and engaging customer
service to ensure an excellent guest experience.
* Fulfills responsibilities of the Manager on Duty by overseeing
the sales floor and solving customer service concerns as they
* High School degree or equivalent and some college, preferred.
* Minimum of 2 years work experience in sales in retail or service
* Demonstrated ability to work with a broad and diverse work
* A strong customer service background, with lead/supervisory
* Excellent communication (both verbal and written) and
organizational skills are essential.
* Must enjoy children and possess a warm and friendly demeanor.
* Well-developed computer skills essential; must be a skilled user
of Microsoft Excel, Outlook and Word.
* Ability to work a flexible schedule including nights, weekends
WHAT IT S LIKE TO WORK HERE:
American Girl is subsidiary of Mattel, a purpose driven company
aiming to empower the next generation to explore the wonder of
childhood and reach their full potential. We live up to our purpose
employing the following behaviors:
* WE COLLABORATE: Being a part of Mattel means being part of one
team with shared values and common goals. Every person counts and
working closely together always brings better results. Partnership
is our process and our collective capabilities is our
* WE INNOVATE: At Mattel we always aim to find new and better ways
to create innovative products and experiences. No matter where you
work in the organization, you can always make a difference and have
real impact. We welcome new ideas and value new initiatives that
challenge conventional thinking.
* WE EXECUTE: We are a performance driven company. We strive for
excellence and are focused on pursuing best in class outcomes. We
believe in accountability and ownership and know that our people
are at their best when they are empowered to create and deliver
WHO WE ARE:
American Girl is a premium brand for girls and a wholly-owned
subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading
global toy company and owner of one of the strongest catalogs of
children s and family entertainment franchises in the world. We
create innovative products and experiences that inspire, entertain
and develop children through play. We engage consumers through our
portfolio of iconic brands, including Barbie, Hot Wheels,
Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as
well as other popular intellectual properties that we own or
license in partnership with global entertainment companies. Our
offerings include film and television content, gaming, music and
live events. We operate in 35 locations and our products are
available in more than 150 countries in collaboration with the
world s leading retail and ecommerce companies. Since its founding
in 1945, Mattel is proud to be a trusted partner in empowering
children to explore the wonder of childhood and reach their full
Visit us at https://jobs.mattel.com/ and
Mattel is an Affirmative Action/Equal Opportunity Employer where we
want you to bring your authentic self to work every day. We welcome
all job seekers including minorities, females, veterans,
individuals with disabilities, and those of all sexual orientations
and gender identities.
Keywords: Mattel/Fisher-Price, Charlotte , Lead Sales, Sales , Charlotte, North Carolina
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