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Senior Sales Support Specialist, Carrier - Spectrum Enterprise

Company: Spectrum
Location: Charlotte
Posted on: September 13, 2020

Job Description:

At a glance:Are you a detail-oriented professional proficient in accurately and efficiently creating and processing quote requests? Can you commit to a sales support position serving as a liaison between multiple internal teams to drive quote completions? Do you desire competitive compensation with lucrative benefits and a focus on professional development? Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.

Highlights:

As a Senior Sales Support Specialist, you are passionate about providing stellar client service and supporting Carrier sales with quote creation. You propel the sales cycle by responding to all quote requests and process orders submitted by clients or the sales and support teams. You excel at serving as a liaison between various cross-functional departments. You have solid organizational and prioritization abilities with a focus on completing quotes, following up with clients and order flow completion and processes. You have developed a keen ability to identify roadblocks and overcome obstacles to successfully meet goals. You thrive in an office environment managing accounts across the Spectrum Enterprise footprint. You report directly to the Manager of Carrier Sales for goals, guidance and assistance.

Position benefits: Competitive Compensation Health, Vision and Dental Insurance 100% Company Match 401(k) up to 6% Company Funded Retirement Accumulation Plan for an additional 3% Education Assistance Pretax Child Care Spending Account Where Available Paid Holidays, Vacation Days, Personal Days and Sick Days Employee Discount on Spectrum Services Where Available What you will do:Encourage a successful sales cycle by working with sales teams, pre- and post-sale technical teams, Marketing, Finance and order entry groups. Ensure successful installations by researching and managing site surveys and working with Service Delivery Construction and Design teams to determine building serviceability. Entice clients with pricing based on established rate cards, quoting tools and cooperation with Finance. Improve client satisfaction by processing bulk requests for proposals and submitting timely quotes to clients while handling large volumes of requests with short turnaround Service Lease Agreements (SLAs). Update and maintain client database, service areas and specific account quote requirements to generate accurate reports. Required keys for success: Three or more years of related sales or sales support experience Detail-oriented with the ability to work effectively and efficiently in a high-stress, fast-paced, team environment with extremely high volumes and short SLAs Proven track record of building working relationships with internal teams and departments Results-oriented with effective issue resolution skills and attention to detail History of understanding complex issues, driving resolutions and escalating when necessary Self-directed, independent thinker with the ability to multi-task while working efficiently and effectively Proficient in Microsoft Word, Excel, PowerPoint and Outlook Effective written and spoken English communication skills with all levels of an organization How you will stand out from the crowd: Experience with Salesforce or similar client relationship management (CRM) tool Accounting experience Your education:Associate Degree in a related technical field or an equivalent combination of education, training and experience (required) Associated topics: insured, insurer, insurance, insurance agent, insurance sales, life insurance, life insurance agent, life insurance sales, medicare, medicare solution

Keywords: Spectrum, Charlotte , Senior Sales Support Specialist, Carrier - Spectrum Enterprise, Sales , Charlotte, North Carolina

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