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Business Program Manager - Sales Order and Billing Processes

Company: Microsoft Corporation
Location: Charlotte
Posted on: March 28, 2020

Job Description:

The Modernization Operations & Data (MOD) Capability Team is part of the Services Business Operations (SBO) within the Business Excellence & Operations (BEO) Organization. A branch of Microsoft Services focused on delivering end to end customer experiences through mature capabilities.The MOD team in Microsoft Services is looking for a highly skilled Program Manager to drive capabilities and next-generation experiences for our sales and delivery field users. This role will focus specifically on the Sales Order and Billing Processes.You will be a key lead representing capability and experience needs for thousands of Services Sellers, Pursuit Leads, Delivery Managers, and supporting personas. Your job: create the best experiences for those who in turn provide Microsofts Customers their best experience.What is a Capability Manager ?

  • One who can orchestrate a capability or set of capabilities across business stakeholders, represent the overall business and experience needs to engineering teams, then validate that those needs are met once delivered
  • One who utilizes empathy and influence to negotiate and build consensus across diverse, global stakeholders
  • One who employs a human-centered design mindset allowing for a holistic view of the customer and field experience.
  • One who optimizes for rapid throughput, listening and adaptation in response to rapidly changing business needs.About our TeamOur team delivers end-to-end field capabilities and experiences fueling:
    • The current Delivery and Order to Cash Microsoft Consulting (MCS) and Premier Services business in Microsoft Services
    • The active management and enhancement of the delivery and order to cash capabilities
    • Integration of a streamlined set of capabilities to enable a single branded connected experienceHow do we work?
      • We value fast-failure and adaptation.
      • We see ambiguity and uncertainty as opportunities to drive clarity.
      • We believe in autonomy, mastery, and purpose.
      • Our teams are self-managing. We work in cross-discipline and global teams - always.
      • We measure ourselves on delivery of value, period.
      • We keep the shark moving forward - always.ResponsibilitiesRESPONSIBILITIES
        • Stakeholder management including orchestration across business and process stakeholders to document capabilities and scenarios for delivery across multiple engineering partner teams
        • Communication management including creation of listening channels and communication across and outside the primary organization all the way to field users
        • Demand management including requirements gathering, prioritization and trade-off alignment across teams
        • Roadmap management including backlog management of scenarios and feature reviews to deliver on customer needs through release deployment
        • Business value management through documented success criteria, metrics and KPIs
        • Actively participate and manage user acceptance testing
        • Program manage across multiple work-streams and make complex tradeoffs to deliver the best possible outcomes for our field users, end customers and Microsoft overallQualificationsQUALIFICATIONS
          • Minimum of 5-8 years working as a capability manager, product manager, business-systems analyst, or other related business discipline defining, driving, testing and releasing software products.
          • Demonstrated experience working in a complex business environment with multiple integrated business systems
          • Demonstrated experience in business process mapping and process re-engineering (Simple to complex process flow charts and diagrams depicting As-IS and To-Be business processes)
          • Strong analytical skills, including ability to assess critical risks and trade-offs.
          • Demonstrated flexibility - willing to fill in the gaps rather than relying on others where necessary.
          • Demonstrated ability to seamlessly manage across disciplines; engineering, process, BI, data mastering and others.
          • Bachelors degree or equivalent experiencePREFERRED QUALIFICATIONS
            • Microsoft Services experience . Strong preference given to any candidate with experience or knowledge in Microsoft Sales Order and Billing Processes.
            • Creative and innovative thinking. We want someone compelled to think around corners and challenge the status quo.
            • Familiarity with SAPMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keywords: Microsoft Corporation, Charlotte , Business Program Manager - Sales Order and Billing Processes, Sales , Charlotte, North Carolina

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