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Business Analyst --- Customer Ops

Company: NaviSite
Location: Charlotte
Posted on: November 12, 2019

Job Description:

Date posted 11/06/2019 Requisition Number: ******BR Location: United States - North Carolina - Charlotte Area of Interest: Customer Operations Position Type: Full Time JOB SUMMARY The Business Analyst serves as a liaison between the business community and the IT organization and/or vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) supported as well as an understanding of the IT organization's systems and capabilities. Provides complex analysis services, translating user needs into detailed specifications to allow Information Technology Department to deliver an appropriate solution. Works independently with minimal supervision. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Analyze business partner's operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions. Assist in business process redesign and documentation as needed for new technology. Translate high-level business requirements into functional specifications for the IT organization and/or vendors. Manage changes to such specifications. Negotiate agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation. Work with business partners within one business function to align technology solutions within business strategies. Assist Project Managers in development of project plans and use associated project planning tools as needed. Conduct feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems. Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization. Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel. Collaborate with management in systems development and design. Develop test plans and coordinate software testing. Perform other duties as assigned. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Working knowledge of cable television operations, processes and billing systems Excellent interpersonal skills and ability to present performance feedback effectively Excellent presentation skills with small- to medium-sized groups Strong analytical ability Ability to work independentlyEducation Bachelor's degree in business administration, computer science or related fieldRelated Work Experience Procedural documentation and project implementation experience Experience training supervisors in a call center environment PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Demonstrated project management and leadership abilitiesRelated Work Experience 5 years of call center/customer care operations management experience WORKING CONDITIONS Normal office conditions The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. FCC Unit: 13533 Business Unit: Customer Operations

Keywords: NaviSite, Charlotte , Business Analyst --- Customer Ops, Professions , Charlotte, North Carolina

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