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HVAC Field Service Supervisor

Company: Morris-Jenkins
Location: Charlotte
Posted on: October 13, 2019

Job Description:

Are you tired of each day dragging by without any excitement?

Are you looking for a job with more human interaction?

Do you enjoy the rush of a fast-paced job? Do you love talking with people?

Holy cannoli! It's like you were made for this job!

You really should apply for our Field Service Supervisor position.

Before you feel discouraged by the titleyou do not need previous management or supervisor experience! You just need a couple years of experience as a residential HVAC Service Technician, but you've got that, don't you? In fact, you probably even have Universal or EPA Type II certification.

How would you like a new pickup truck? Free uniforms? A free laundry service?

Oh yeah, this is a really cool job.

Medical, Dental, Vision, Long & Short-Term Disability AND Life Insurance, a Flexible Spending Account, and a 401(k) Retirement Plan are just some of the perks available so you and your family can relax, knowing you're covered. In fact, you even get plenty of paid time off to use however you'd like. Like I said, cool job, huh? You'll be well taken care of here.

You need a job that keeps you going. One that energizes you. One that develops you. One that truly suits you. This is it!

You have a natural talent for conversation. You get your energy from meeting people and talking with them. You aren't afraid to speak in front of a crowd, and you even love getting to know people personally. As a Field Service Supervisor, you'll help with training and coaching, sometimes as a large group and other times on a one-on-one basis. Your warm personality is exactly what we need for this position.

Your friends describe you as energetic, enthusiastic, and altruistic. You know how to get people hype, but you're decisive and you can get things done quickly. All the while, you're also focused on helping people as much as possible, and we love that about you!

The Field Service Supervisor has an absolute commitment to an effortless experience for the technicians and the Morris-Jenkins customers. Helping people and making them happy gives you a great sense of satisfaction and achievement, as it should!

Even though you have experience as a technician, you want to focus more on the training and coaching side of things. Once in a while, you might have to do a quality check for a customer, but overall, you won't be running service calls.

Do you enjoy reading? What's your favorite book? We've got some great literature for you about leadership, and we will strongly encourage you to read-to-lead while you're here!

As Field Service Supervisor:

  • You'll provide feedback, encouragement, support, professional development, and coaching to the Service Technicians.
  • You'll partner with installation, dispatch, warehouse, and other departments to ensure timely and accurate service to customers.
  • You'll work closely with the Service Manager to discuss areas in which technicians require additional technical training.
  • You'll address escalated customer concerns to ensure an effective and long-term resolution.

    There's no one out there quite like you, and there's no company out there quite like us. Did you know Morris-Jenkins even won the Charlotte Observer's "Top Workplace" award in 2016 and 2018? This isn't just a job, we aren't just a company, and you aren't just an employee. Here, you're family!

    It's time you work somewhere that allows you to truly be yourself.

    We think we're going to like the real you.

    Ready to prove us right?

    Your resume and application are great, but is it really fair to assume a piece of paper truly captures YOU? We don't think so. Complete a Sparkhire one-way video interview (link below)! It's short, simple, and surprisingly fun! .

    The stuff HR wants you to know:

    Minimum Qualifications:

    • 2+ years of residential HVAC Service Technician experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems
    • Universal or Type II EPA certification
    • Exceptional customer service skills
    • Expert technical knowledge related to residential HVAC systems
    • Keen ability to work accurately, efficiently, and manage multiple tasks
    • Committed adherence and enforcement of the company's core values and core purpose
    • Intermediate computer skills
    • Strong mechanical aptitude
    • Excellent oral and written communication, interpersonal, and presentation skills
    • Ability to fluently speak, read, and write in the English language

      Preferred Qualifications:

      • Prior supervisory or management experience
      • NATE Certification

        Role Expectations:

        • Valid local driver's license with acceptable driving & criminal background record
        • Abstinence from drugs with clean drug screening results
        • Reliable and punctual attendance
        • Commitment to company values
        • This position deals with aggressive personalities in a highly competitive industry and will be stressful
        • Typical workweek is ten (10) hour workdays five (5) days per week with regular weekend work, as well as early and/or late weekday meetings with customers, vendors and staff personnel as needed
        • This is a position of authority; it is your responsibility to be an example for other employees and to address issues with them or their supervisor immediately when necessary


          All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Keywords: Morris-Jenkins, Charlotte , HVAC Field Service Supervisor, Professions , Charlotte, North Carolina

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