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Business Support Consultant 3 - Corp Risk Business Process Mgmt.

Company: Wells Fargo
Location: Charlotte
Posted on: August 17, 2019

Job Description:

Job DescriptionAt Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk.

The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.

The Chief Operating Office (COO) for Corporate Risk was established in 2019 to support the Chief Risk Officer in managing the Corporate Risk function. The COO will coordinate operations, business architecture, process management, project management, administration, and strategy-related efforts across Corporate Risk functions. In addition, they will support the Board Risk Committee and Enterprise Risk & Control Committee (ERCC) administration and governance; managing the Risk Framework Office and Corporate Policy Office; and defining-level governance requirements and expectations. This Business Initiatives Consultant is part of the COOs Risk Strategy, Risk Business Architecture, and Business Process Management Team.

We have a new opportunity for a Business Support Consultant to join the Corporate Risk Strategy, Risk Business Architecture, and Business Process Management Team. Business Process Management (BPM) is a management discipline for defining, measuring, improving, and governing business processes so that Wells Fargo can deliver consistent, desired outcomes for our customers; manage our operations efficiently and effectively; and strengthen risk management and compliance.

Summary Job Description

Consults with management and business partners on matters of significance regarding strategic approaches, effectiveness of support function, and business performance improvement opportunities for the applicable business functions. Such consultation includes discussion of alternatives and implications. Presents to executive management on business performance and recommends

strategies to implement changes and improvements. Utilizes thorough knowledge of the business unit's functional area or products to support strategic initiatives for the business. Provides work direction to lower level staff. Leads support functions and/or operations/production oversight usually for multiple business groups within a Line of Business. Functions supported may include: policy/procedure administration and adherence, systems/change initiatives, business continuity planning, legal and regulatory adherence, SLA negotiation/development, reporting and analysis, project funding, pipeline, process improvement (example: may include downstream training initiative identification and enactment), quality management, MBO development, communications, financial control/budgeting oversight (example: monitoring business expenses) and/or team member processing (example: planning focal review).

Responsibilities include but are not limited to:


  • Assist the Business Initiatives Senior Manager (BISM) with coordinating Corporate Risks Business Process Management implementation
  • Assist the BISM with establishing the Corporate Risk BPM office, which will establish expectations for Corporate Risk teams to manage their business process inventory, and model their processes
  • Drive the implementation of BPM policies and procedures for Corporate Risk and ensure coordination with the Enterprise BPM team (EBPM)
  • Coordinating communications related to the Corporate Risk BPM implementation and ensuring any communications from the EBPM are relayed to Corporate Risk stakeholders in a timely manner.
  • Promoting awareness as a change agent of the importance of BPM and process excellence within Corporate Risk.
  • Assist with the development and maintenance of a stakeholder analysis
  • Manage the progression of detailed project plans and create and maintain RACI matrices
  • Identifying and escalating issues; supporting the broader teams identification and escalation of issues
  • Establishing infrastructure necessary to effectively administer the Corporate Risk BPM implementation, including systems, measurement systems and dashboards, and management systems and tools
  • Creating reports and dashboards for a variety of audiences such as the Corporate Risk BPM team, Corporate Risk Leaders, the points of contacts and key leaders for each Risk Group.
  • Establishing and managing governance requirements and routines to ensure the Corporate Risk process inventory is complete and accurate, along with adherence to the company and applicable Corporate Risk taxonomies.
  • Be familiar with the process inventory and support any changes to the inventory.
  • Partner and form relationships with Corporate Risk BPM architects, librarians, front-line risk, compliance, and program and project management to provide end-to-end visibility across organizational units and to provide opportunities for rationalization, improvement, or reorganization of business processes
  • Performing self-assurance activities on process inventory and related process assets/ information to ensure adherence to enterprise BPM standards, including related metadata (e.g., risk, controls, applications)


    Required Qualifications


    • 6+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services




      Desired Qualifications


      • 6+ years of financial services industry experience
      • 6+ years of project management experience
      • Process engineering experience
      • Six Sigma Black Belt certification
      • Knowledge and understanding of risk management
      • Ability to manage initiatives including: detailed planning, process management, and documentation
      • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
      • Knowledge and understanding of Shared Risk Platform (SHRP) such as reporting and issue management
      • Learning and development experience
      • Experience developing partnerships and collaborating with other business and functional areas
      • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
      • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
      • Knowledge and understanding of issues or change management processes
      • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
      • Good analytical skills with high attention to detail and accuracy
      • Ability to articulate complex concepts in a clear manner
      • Ability to exercise independent judgment to identify and resolve problems
      • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills




        Other Desired Qualifications--- Experience with Agile, Scrum, JIRA, Tableau, SharePoint, and Power BIJob Expectations


        • Ability to travel up to 20% of the time




          DisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



          Relevant military experience is considered for veterans and transitioning service men and women.

          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Charlotte , Business Support Consultant 3 - Corp Risk Business Process Mgmt., Professions , Charlotte, North Carolina

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