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Customer Onboarding Technician

Company: DP Technology Corp.
Location: Charlotte
Posted on: July 15, 2019

Job Description:

Are you passionate about technology with a drive to continuously learn and adapt? Do you enjoy engaging with others in a customer service role? If so then we want to hear from you!

At DP Technology Corp, we build the next generation machining software products that lead the CAM industry, significantly driving the success of machine tools. We have an exciting and dynamic full-time opportunity as a Customer Onboarding Technician in our Charlotte, NC office. You will work with our sales and technical support teams to make sure that our new customers receive a superior on-boarding experience with our ESPRIT CAM application as well as provide continuous customer service to our existing ESPRIT users.

Your Roles

  • Actively reach out to new customers to welcome them to ESPRIT and to ensure accurate product delivery
  • Provide initial technical guidance with product installs and license(s) activation via phone, email and GoToMeetings
  • Educate customers about tools within our ESPRIT Web community that will help drive a positive and supportive customer experience
  • Assign further technical support to our Applications team as needed
  • Maintain supportive and detailed communication with our sales team to gain a solid understanding of customer needs.
  • Additional office duties including but not limited to answering phones, adding and updating data in our company database, greeting occasional visitors, etc.

    Your Qualifications

    • 2-3 Years work experience
    • Proficient with Microsoft Office Suite
    • Technical knowledge of Microsoft operating system a Plus!
    • Excellent verbal and written communications skills
    • Ability to multi-task, prioritize, and manage time effectively
    • BA/BS degree preferred but not required
    • Ability to work M-F, 8am - 5pm

      What we offer

      • A rewarding, fun-loving, business casual work environment
      • Competitive salary, 401(k) with matching, comprehensive healthcare benefits, vacation and holiday pay
      • A company that wants you to succeed

Keywords: DP Technology Corp., Charlotte , Customer Onboarding Technician, Professions , Charlotte, North Carolina

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