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Analyst, IT Analytics Cellular Services

Company: United Rentals
Location: Charlotte
Posted on: July 15, 2019

Job Description:

Partner with Cellular Lead to manage all aspects of United Rentals wireless program. Support the Director Finance in implementing cost-savings actions that achieve overall financial objectives. Essential Duties: Manage the relationship with our Enterprise Mobility Management (EMM) partner for wireless helpdesk, expense management, UEM, and device inventory functions: * Establish EMM service levels and manage expectations to ensure compliance. * Develop strategy and utilize reporting metrics to drive continuous improvement. * Meet/Communicate regularly with vendor to ensure partner is driving expected service * Validate carrier billing optimization proposals and take relevant action as deemed appropriate. * Serve as primary escalation point for service issues with the vendor * Liaise with IT Security, Infrastructure, and MDM specialists to ensure technical integrity of MobileIron console and servers, including app deployments/updates and project management. Manage relationships with wireless carriers in the United States and Canada: * Manage carrier service levels including quarterly meetings to drive savings and new services * Analyze, reconcile, and process carrier billings * Identify and drive cost-savings initiatives * Establish goals for continuous improvement with the carriers * Collaborate with IT Networking and Sourcing to steer carrier contract negotiations. * Utilize technical skills to provide advanced billing analytics and metrics-tracking Partner with Cellular Lead to provide tactical strategy for achieving departmental objectives * Organize workload and schedules within department to accommodate departmental requirements and objectives. * Manage new Acquisitions to ensure seamless wireless integration for all new employees, associated Carrier invoicing, and related wireless inventory. * Liaise with members of the FAST team to ensure a cohesive end-user experience for employees utilizing UR delivery and dispatching wireless devices. * Improve the wireless experience at United Rentals, drive efficiencies and reduce costs. Description: Partner with Cellular Lead to manage all aspects of United Rentals wireless program. Support the Director Finance in implementing cost-savings actions that achieve overall financial objectives. Essential Duties: (Rank in order of importance, starting with most important) Manage the relationship with our Enterprise Mobility Management (EMM) partner for wireless helpdesk, expense management, UEM, and device inventory functions: Establish EMM service levels and manage expectations to ensure compliance. Develop strategy and utilize reporting metrics to drive continuous improvement. Meet/Communicate regularly with vendor to ensure partner is driving expected service Validate carrier billing optimization proposals and take relevant action as deemed appropriate. Serve as primary escalation point for service issues with the vendor Liaise with IT Security, Infrastructure, and MDM specialists to ensure technical integrity of MobileIron console and servers, including app deployments/updates and project management. Manage relationships with wireless carriers in the United States and Canada: Manage carrier service levels including quarterly meetings to drive savings and new services Analyze, reconcile, and process carrier billings Identify and drive cost-savings initiatives Establish goals for continuous improvement with the carriers Collaborate with IT Networking and Sourcing to steer carrier contract negotiations. Utilize technical skills to provide advanced billing analytics and metrics-tracking Partner with Cellular Lead to provide tactical strategy for achieving departmental objectives - Organize workload and schedules within department to accommodate departmental requirements and objectives. - Manage new Acquisitions to ensure seamless wireless integration for all new employees, associated Carrier invoicing, and related wireless inventory. - Liaise with members of the FAST team to ensure a cohesive end-user experience for employees utilizing UR delivery and dispatching wireless devices. - Improve the wireless experience at United Rentals, drive efficiencies and reduce costs.

Keywords: United Rentals, Charlotte , Analyst, IT Analytics Cellular Services, Professions , Charlotte, North Carolina

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