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Conduct Risk Senior Consultant; Complaints Oversight

Company: Wells Fargo
Location: Charlotte
Posted on: June 15, 2019

Job Description:

Job DescriptionAt Wells Fargo, we have one goal: to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk.

The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.

Conduct Risk is an Independent Risk Management function responsible for establishing, implementing and maintaining an enterprise-wide program to manage conduct risk; independently overseeing the identification, measurement, assessment, monitoring, aggregation and reporting of conduct risk; overseeing and independently and credibly challenging the Front Lines execution of its conduct risk management responsibilities; and communicating the importance of conduct risk management throughout the Company, consistent with Wells Fargos Vision, Values & Goals.

We are seeking a Conduct Risk Senior Consultant to join Complaints Oversight.

This individual will be responsible for leading and supporting governance and execution of the Complaints Program, including but not limited to:


  • Own and maintain the complaints taxonomy and related documentation
  • Develop, implement, maintain, and execute the complaints taxonomy change management process to ensure all stakeholders (Complaints Oversight, other Independent Risk Management (IRM) teams, the front line, and technology teams) are aware of, and in alignment with, proposed taxonomy changes
  • Ensure the complaints taxonomy maintains alignment with the Complaints Management Policy (CMP)
  • Approve changes to the Complaints Reporting Methodology
  • Establish and maintain key indicators and risk appetite metrics and boundaries for Complaints Oversight
  • Develop the necessary tools and infrastructure to support the oversight of front line reporting and analysis activities, and the coordination of Complaints Oversight and other IRM reporting and analysis activities, as required by the CMP


    Required Qualifications

    • 5+ years of experience in one or a combination of the following: conduct risk, compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk); or 5+ years of business process management or financial services industry experience, of which 2+ years must include direct experience in compliance, operational risk management, or a combination of both

      Desired Qualifications

      • A BS/BA degree or higher
      • Strong analytical skills with high attention to detail and accuracy
      • Excellent verbal, written, and interpersonal communication skills
      • Ability to interact with all levels of an organization
      • Strong organizational, multi-tasking, and prioritizing skills
      • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
      • Ability to articulate complex concepts in a clear manner
      • Solid critical thinking skills
      • Solid problem solving skills
      • Solid decision making skills
      • Ability to develop partnerships and collaborate with other business and functional areas
      • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
      • Ability to identify risk factors and provide alternatives to mitigate
      • Advanced Microsoft Office skills
      • Advanced Microsoft PowerPoint skills
      • MicroStrategy experience
      • Tableau experience

        Other Desired Qualifications


        • 3+ years of experience with change control processes and governance
        • 5+ Years Strategy Consulting
        • Understanding of the Risk Management Framework
        • Experience working for a major consulting organization


          Job Expectations

          • Ability to travel up to 10% of the time

            DisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.

            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Charlotte , Conduct Risk Senior Consultant; Complaints Oversight, Professions , Charlotte, North Carolina

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