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Privacy Process Design and Optimization Consultant- Business Support Consultant 4

Company: Wells Fargo
Location: Charlotte
Posted on: June 15, 2019

Job Description:

Job DescriptionAt Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Data Management & Insights (DMI) is transforming the way that Wells Fargo uses and manages data. Our work enables Wells Fargo to empower and inform our team members, deliver exceptional experiences for our customers, and meet the elevated expectations of our regulators. The team is responsible for designing the future data environment, defining data governance and oversight, and partnering with technology to operate the data infrastructure for the company. This team also provides next generation analytic insights to drive business strategies and help meet our commitment to satisfy our customers financial needs.

This individual will consult with management and business partners on matters of significance regarding strategic approaches, effectiveness of support function, and business performance improvement opportunities for the applicable business functions. Such consultation includes discussion of alternatives and implications. Presents to executive management on business performance and recommends strategies to implement changes and improvements. Utilizes thorough knowledge of the LOB's or business group's functional area or products to support and drive strategic initiatives for the business. Provides work direction to lower level staff. Leads support functions and/or operations/production oversight usually for multiple business groups for a Line of Business or for a significantly diverse and complex business group within a Line of Business. Functions supported may include: policy/procedure administration and adherence, systems/change initiatives, business continuity planning, legal and regulatory adherence, SLA negotiation/development, reporting and analysis, project funding, pipeline, process improvement, quality management (example: may include negotiation of SLA and QA program across multiple LOBs), MBO development, communications, financial control/budgeting oversight (example: monitoring business expenses) and/or team member processing (example: planning focal review).

This newly created strategic role, responsible for leading work efforts that contribute to the design and development of internal data privacy operations (structure and processes) to support compliance with the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and anticipated federal privacy legislation.

Key Responsibilities Include:



  • Designing and implementing customer-facing privacy operations functions to support data subject requests
  • Designing the back office operations functions
  • Developing holistic operations strategy to meet compliance requirements, anticipated federal requirements, and process optimization and enhancements
  • Developing the process on how to collect the data (manually), how to query the database, how to develop metrics
  • Developing QA/QC process
  • Developing the standards for data sharing with vendors, including protection, remediation, contractual standards and data subject integrationRequired Qualifications





    • 8+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services
    • 3+ years of process design or improvement experience
    • 3+ years of quality assurance experience
    • 3+ years of reporting experience

      Other Desired Qualifications--- Experience in one or a combination of the following: strategy, implementation, data privacy, California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), information security or information risk management



      • Experience leading the day-to-day operations of a call center across multiple international and domestic geographies
      • Experience in execution and governance of data privacy operational processes
      • Experience consulting, collaborating and influencing across a matrix organization with senior leaders
      • Experience creating strategic plans for enterprise wide business initiatives
      • Experience creating training materials and communications
      • Experience developing key performance metrics, dashboards or scorecards
      • Experience identifying process gaps and offer solutions to remediation
      • Experience executing large-scale organizational change initiatives and concurrent work streams
      • Experience presenting information in a manner that persuades, educates, and enhances understanding at all levelsJob Expectations





        • Ability to travel up to 25% of the time

          DisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.

          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Charlotte , Privacy Process Design and Optimization Consultant- Business Support Consultant 4, Professions , Charlotte, North Carolina

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