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Senior Process Engagement Analyst

Company: Citizens Bank
Location: Charlotte
Posted on: April 19, 2019

Job Description:

Description The Compliance Department at Citizens Bank is responsible for providing superior regulatory support and guidance to the Bank's divisions and separate lines of business and for evaluating, tracking and reporting on the state of regulatory compliance. A critical component of performing this responsibility is conducting regular compliance monitoring of key consumer- and commercial-related regulations.
We are seeking a Senior Process Engagement Analyst to serve as a lead member of the Compliance Monitoring and Analytics Team responsible for the ongoing development and administration of Citizens' enhanced use of data and analytics in the detection of potential compliance risk. This candidate will act as a liaison between leadership stakeholder, compliance partners, data providers, and an internal development team to support existing and new capabilities within the broader Compliance organization.
The successful candidate will participate in the life cycle of new and existing analytic reporting, data analysis and automation processes; participate and lead projects involving business partners; and development teams to interpret requirements and assist in the design of analytic output that meets the needs of compliance risk oversight and business insights. This position also requires the ability to work under minimal supervision on enterprise-wide initiative requiring creative solutions.
Primary responsibilities include:

  • Lead multiple projects and priorities at the same time - managing all deliverables, process or project materials, communications, and acting as a liaison between internal technology resources and the key stakeholders while ensuring appropriate visibility, escalation and resolution of project risks and issues
  • Develop concise executive status updates and program-level reporting
  • Interface with business partners to understand and document key processes, end to end, then integrating knowledge of end-to-end business processes into a clear articulation of regulatory controls and data intake
  • Write and maintain requirements documentation including overall solution, data definition(s), process flow(s), control points, and data intake specific to regulatory oversight
  • Work closely with internal development team to translate process documentation into data and analytic specifications.
  • Through consultation and engagement with internal analytics team, design metric-based visualizations to facilitate risk oversight and senior leadership decision-making
  • Train key stakeholders on the analysis of trends, notable changes and their potential risk impact
  • Develop routines to ensure a repeatable, consistent and accurate analytic development and delivery process Qualifications
    • Minimum 5+ years of project management related to process analysis or business intelligence within consumer financial services
    • Exceptional organizational skills and cross-functional business and senior stakeholder engagement
    • Prior experience with process flow development, data visualizations (e.g., SSRS or Tableau, preferred) or presentations that clearly translate data into a coherent and cogent conclusion
    • Ability to speak to both a technical and non-technical audience; presenting data with confidence to business leadership in both informal and formal presentation settings
    • Commitment to the thriving within a culture that promotes a diverse workforce Education, Certifications and/or Other Professional Credentials:
      • Bachelor's degree in Business, Finance or equivalent Hours and Work ScheduleHours per Week:40Work Schedule: M-F#LI-KH1 Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

Keywords: Citizens Bank, Charlotte , Senior Process Engagement Analyst, Professions , Charlotte, North Carolina

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