Fixed-Income Application Production Support - Capital Market
Posted on: October 12, 2018
The Fixed-Income Production Support - Capital Markets Platform Engineer will provide support and maintenance of core fixed-income electronic trading and sales applications in production. The position is responsible for the triage and resolution of complex system and/or application issues and the deployment of code within a controlled change-management environment. The candidate will provide on-call support for production applications and work closely with other team members, proprietary and vendor development staff and various other teams to resolve issues. The position requires analytical skills and the ability to provide solutions to issues. The candidate must be able to work within a high-paced environment and manage multiple priorities.The opportunity is to join our Charlotte-based team, with focus on covering the support of applications used within the Fixed Income front and middle office suite of applications, in addition to associated development projects both locally and globally. The team owns the holistic support of the front office technology platform globally including tactical enhancements, application upgrades, new application rollouts, maintenance and performance tuning. The team provides a depth of technology services to the organization whose strategy leverages both proprietary built systems that complement customized vendor applications. The team is in transition into building a truly global follow the sun model, in line with the business changes.Key Responsibilities:-- Application Support of the front office etrading platforms, including interfacing with front-office users daily-- Troubleshooting business issues, solving problems to provide solutions to diverse infrastructure teams and the product aligned trading desks-- Ownership and accountability for the operation, monitoring and integrity of the technology platform-- Escalation support for the members of the team located in other regions including evenings and weekends on a rotational basis-- Ownership and participation in the Problem and Incident management processes, being accountable for resolution, root cause analysis and technology and business reporting and communication.-- Providing oversight for the stability of the production environment within the change management process ensuring policies are enforced and adhered to-- Relationship management internally with the trading desks, operations teams, and other infrastructure partners-- Navigate the wider technology organization; build relationships to manage the team's agenda with our critical technology partners.-- Interface with external vendors and their technical support and development organizations ensuring focus to resolution of issues and strategic enhancements.-- Proactively identify improvements and address them through independent thinking within a consensus driven team.Essential-- 7+ years' experience in technology, in a production support role-- 5+ years' experience in Capital Markets trading systems and environments facing traders/trading desks directly.-- Detailed knowledge of the fixed-income trading lifecycle, with a focus on front office technology and etrading business knowledge across Fixed Income areas such as Treasury, Swaps, Municipal, Credit and Mortgages-- In depth knowledge of trading systems throughout the full application stack, infrastructure to GUI-- Proven track record in project management, project delivery, with a strong focus on Banking and Financial services-- Knowledge of operating systems, Windows and Unix with focus on Unix. -- Knowledge of monitoring tools such as ITRS and scheduling systeams such as Autosys.-- Advanced SQL knowledge on Sybase, Oracle, and Microsoft databases.-- PERL, SHELL, and Windows scripting experience.-- Object oriented development language knowledge preferably Java a plus. -- Knowledge of Market ECNs and protocols such as Bloomberg, Tradeweb, Bonddesk, BTEC/ICAP, eSPEED, CME, Dealerweb, Tradition, ICE etc.-- Knowledge of etrading tools and applications both proprietary and vendor systems such as ION, PICO, Bloomberg etc.Other-- Strong research, investigation and evaluation skills.-- Self-motivated to operate independently and make necessary decisions within the global team-- Ability to prioritize effectively within a dynamic global environment-- Strong team player, results oriented with a flexible approach-- Ability to present technology concisely to the business locally and globally with a good understanding of the receiving audience
Keywords: CMP.jobs, Charlotte , Fixed-Income Application Production Support - Capital Market, Professions , Charlotte, North Carolina
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