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Audio Visual Equipment Technician Intern

Company: SentryOne
Location: Charlotte
Posted on: September 16, 2018

Job Description:

JOB SUMMARY: Exciting opportunity to work with the latest and greatest AV technologies in SentryOnes brand new HQ in Lower South End.The AV Equipment Technician Intern under general direction provides consultative technical support around audio/visual services to ensure effective collaboration and efficient problem resolution. DUTIES & ESSENTIAL JOB FUNCTIONS:

  • Set up AV and remote access for all company meetings to ensure flawless execution
  • Provide customers an elevated level of AV tech competencies & support
  • Complete Preventative Maintenance visits to ensure all conference rooms and systems are operating in an optimum fashion
  • Troubleshoot system issues to determine and find resolutions, or appropriate usage
  • Train internal users on how to use the AV equipment
  • Responsible for uploading meetings to Stream
  • Aids as a Windows administrator.
  • Provide hands on support and troubleshooting for Windows based systems
  • Assists with hardware and software maintenance, assembly, repair and troubleshooting.
  • Assist in the planning, implementation, and tracking of initiatives to drive continuous service and process improvement for designated end user services.
  • Additional duties as assigned COMPETENCIES:
    • Client Service: Demonstrates strong commitment to meeting the needs of both internal and external customers striving to ensure their full satisfaction.
    • Organization: Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities with an appropriate sense of what is most important and plans with an appropriate and realistic sense of the time demand involved.
    • Communication: Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the company; encourages open expression of ideas and opinions.
    • Initiative: Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. QUALIFICATIONS:
      • High School Diploma or equivalent
      • Prefer candidate in pursuit of an Associates or Bachelor's Degree (Computer Science, Information Systems, and Broadcasting and Production majors preferred) from an accredited institution.
      • Expected graduation date of Summer 2019 or later
      • Strong problem-solving skills, attention to detail and ability to perform under pressure.
      • Familiar with Microsoft surface ecosystem
      • Able to work between 15-30 hours per week on-site for the duration of the internship
      • Ability to take initiative and be proactive in a team environment
      • Knowledge of desktop hardware and a commitment to customer service PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. On occasion, the employee must be able to lift 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CULTURE AND BENEFITS:
        • Charlotte Business Journal's 2015 Best Places to Work
        • Casual attire
        • Collaborative, fun environment
        • Slack = less email
        • Company outings like U.S. National Whitewater Center, Summer Picnic, and Holiday Parties.
        • Company sponsored sports and more! SentryOne is an Equal Opportunity Employer

          Keywords: SentryOne, Charlotte , Audio Visual Equipment Technician Intern, Professions , Charlotte, North Carolina

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