AEM Application Support Analyst
Company: Intellibee
Location: Charlotte
Posted on: May 4, 2025
|
|
Job Description:
Job Title: AEM Application Support Analyst
The following information aims to provide potential candidates with
a better understanding of the requirements for this role.
Location: Charlotte, NC
Top Three Skills:
Tag Management Expertise: Deep understanding of tag management
systems like Adobe Launch and/or Google Tag Manager, including the
ability implement, manage, and troubleshoot tracking tags
Technical proficiency:
Skills in JavaScript, HTML, and debugging tools to customize
tracking solutions, validate tag firing, and ensure accurate data
collection
Analytical & Strategic Thinking: Ability to translate business
requirements into data collection strategies, ensuring clean,
actionable data flows into analytics platforms to support insights
and decision-making;
Required Skills:
Broad and deep understanding of technical concepts in multiple
specialized fields to develop technical solutions with a
consultative approach
Working knowledge of all aspects of the development life cycle and
an exposure to various current software development methodology
approaches
Proficiency with incident management, root cause analysis and
resolving production application issues with both short-term and
long-term solutions;
Desired Skills:
Proficient with standard development tools.
Ability to multi-task in a fast-paced environment while
prioritizing work items appropriately
Ability to manage and support enterprise business applications by
leveraging internal and external teams along with third-party
vendor solution;
Ideal Candidate Profile:
Highly proficient in tag management systems as Adobe Experience
Platform Launch, with a deep understanding of web analytics tools
like Adobe Analytics or Google Analytics.
Possess strong technical skills in JavaScript, HTML, and debugging
tools, enabling them to implement and troubleshoot complex tracking
solutions.
Demonstrate a strategic mindset, translating business goals into
data collection strategies that support robust reporting and
insights.
Experience collaborating with cross-functional teams ensuring data
integrity and governance is essential
Strong communication skills and a proactive approach to
problem-solving;
Industry Experience:
3+ years of IT infrastructure experience preferred;
Tools or Technologies:
Adobe Analytics, Adobe Experience Platform Launch (Adobe Launch),
Chrome DevTools (Network tab, console), JavaScript, SQL Server,
JSON/Data Layer structures, HTML/CSS (for implementation
awareness), ObservePoint, Jira, Confluence;
Education: Bachelor's degree in a related field such as: Computer
Science, Information Systems, Marketing, Data Analytics,
Statistics;
Desired Certifications:
Google Tag Manager Certification, Google Analytics Certification,
Adobe Analytics Business Practitioner, Tealium iQ Tag Management,
JavaScript or Web Development Certifications;
Years of Experience: 3-5;
Summary
Responsible for steady state application production support
activities including, access management, audits, incident
management, change management, event communications, etc.
Collaborates closely with technology and business partners to
analyze tactical and strategic solutions; uses that information,
along with technology strategies to formulate solutions to meet
business needs. Provides direction and oversight to Sustain teams
to design, develop, deploy, and maintain solutions that meet
applicable business requirements. Allocates and directs resources
to accomplish tasks and maintains control of Change Management
process. Responsible for resolving issues, mitigating risks, and
escalating issues/risks when appropriate. This is a mid-level to
senior-level position that will report to either a Technology
Operations Manager or Director.
Responsibilities
Assess, plan and communicate steady state upgrades/patches to key
stakeholders and senior management.
Develop and document tagging specifications for web and mobile app
tracking, ensuring alignment with business and marketing
objectives
Configure and deploy analytics tags using the Adobe Experience
Platform
Oversee end to end availability of all application and
infrastructure components.
Act as an Ally methodology process expert to participate in
Discovery Phase to assist with scoping effort for application
teams.
Create detailed tagging specifications outlining data layer
requirements, variables, and event tracking
Review existing workflow and systems to reduce duplication of
effort and inefficiencies.
Analyze new technology solutions and Leverage existing technology
to drive completion of business goals.
Utilize Adobe Analytics and other reporting tools to validate data
and provide insights
Act as an owner and single point of contact for Ally business users
for platform availability.
Support homegrown and COTS databases on Oracle, SQL Server and
exadata.
Act as an Ally methodology and process expert to develop technical
solutions with a consultative approach..
Manage application severity incidents and bring to a quick
resolution by partnering with cross-functional IT Team and LOB
partners to manage application severity incidents to quick
resolution.
Review and approve root cause analysis and preventative action
items.
Qualifications
3+ years of IT infrastructure experience preferred.
Broad and deep understanding of technical concepts in multiple
specialized fields to develop technical solutions with a
consultative approach.
Working knowledge of all aspects of the development life cycle and
an exposure to various current software development methodology
approaches.
Proficiency with incident management, root cause analysis and
resolving production application issues with both short term and
long-term solutions.
Proficient with standard development tools.
Ability to multi-task in a fast-paced environment while
prioritizing work items appropriately.
Ability to manage and support enterprise business applications by
leveraging internal and external teams along with third-party
vendor solution.
Please apply on our secured job site at > or email
careers@intellibee.com
Keywords: Intellibee, Charlotte , AEM Application Support Analyst, Professions , Charlotte, North Carolina
Click
here to apply!
|