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Local Account Manager

Company: JAS Forwarding (USA), Inc.
Location: Charlotte
Posted on: June 9, 2024

Job Description:



JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

Summary

The Local Account Manager will manage multiple accounts in their Branch working in a coordinated effort with the Global Strategic Account Manager and Regional Account Managers when these positions exist on the same account. The Local Account Manager will be the face of the JAS organization to the client at the local level and will act as the first point of local escalation after branch operations. The allocation of time for a Local Account Manager should consist of approximately;

50% - Strategic Development and Initiatives
50% - Tactical, Operational & Process Management

Responsibilities

  • Manages local business relationship; Customer Facing
  • Increased Consistency in Operational Performance
    • SOP Creation & Distribution
      • Ensure understanding by operations
      • Report Creation / Monitoring / Distribution
      • Exception management and corrective actions
      • Improved Efficiency & Effectiveness
      • Market Analysis / Industry Awareness
      • Drives collaborative efforts within team, supporting and sharing best practices in the following key areas
        • Customer Reviews
        • Strategic Business Plans
        • Value add Programs
        • Process Improvements
        • Bid Management
        • Technology OfferingsCore Elements - (Assist Global Strategic and Regional Account Manager in)
          • Strategic Business Plans
            • Clear Objectives
            • Real Measurable Goals
            • Ownership and Alignment
              • Geo / Product
              • Bid Management
                • Preparation
                • Strategy
                • Execution
                • Team Management
                • Solution Design
                • Rate discussions / revisions / updates
                • Contractual discussions and updates
                • Customer Experience
                  • Consistency Across Accounts and Geographies
                  • Improved competency
                  • Speed of Response
                  • Executive Alignment
                  • Consistency of Account Management (at each level)
                  • Market Analysis and Updates
                  • Claims
                  • Value Add Programs
                    • Innovation
                    • Savings Tracker
                    • Customer Engagement
                    • Product Diversification
                    • Process Improvements
                      • Cycle Time Analysis / savings
                      • Cost
                      • Technology
                      • Product
                      • Customer Business Reviews
                        • Branding
                        • Formatting
                        • Consistency
                          • Content
                          • Presentation
                          • Value Tracking
                          • Profitability
                            • Yield/Margin Management
                            • Market Competitiveness
                            • Stakeholder Participation
                              • Technology
                                • Deployment
                                • Integration
                                • Benefits of
                                • Customer Adoption
                                  Organizational Structure & Compensation
                                  • Local Account Manager Org Structure
                                    • Reports to Branch Manager with dotted line to Regional Dir. Account Management
                                    • Local Account Managers would have a dotted line to the Regional & Global Strategic Account Manager for the Accounts where they exist
                                    • Local Account Manager Compensation
                                      • Based Salary paid by local office and/or local subsidiary
                                      • Commission
                                        • Paid on same schedule as Business Development
                                          • (Quarterly, exact schedule to be shared each year)
                                          • Correlated to GP, and only GP (no subjective measurements)
                                          • Percentages per Account will be individually assigned and agreed upon
                                          • Eligible for commission within the specific branch office where the Local Account Manager resides for the accounts to which they are assigned.
                                          • JAS reserves the right to adjust percentages to compensate additional resources that may be added to the account as deemed necessary
                                          • Accounts Managed
                                            • Periodically accounts may be added and/or removed from an individual Account Manager. Reasons include, but are not limited to;
                                              • Shipment Volume / Workload
                                              • Change in Client Organization Structure
                                              • Account Needs (current or new accounts)
                                                Qualifications
                                                • Excellent Organizational Skills
                                                • Excellent written and verbal skills
                                                • Excellent presentation and interpersonal skills
                                                • Thorough knowledge of transportation industry logistics and freight forwarding
                                                • Thorough knowledge of successful sales techniques
                                                • Strong computer skills including Microsoft Office suite
                                                • Detail oriented, able to multitask and meet deadlines
                                                • Self-motivated, able to work in a team and independently
                                                  Education and Experience
                                                  • College degree preferred
                                                  • 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
                                                  • Experience with CRM systemResponsibilities
                                                    • Manages local business relationship; Customer Facing
                                                    • Increased Consistency in Operational Performance
                                                      • SOP Creation & Distribution
                                                        • Ensure understanding by operations
                                                        • Report Creation / Monitoring / Distribution
                                                        • Exception management and corrective actions
                                                        • Improved Efficiency & Effectiveness
                                                        • Market Analysis / Industry Awareness
                                                        • Drives collaborative efforts within team, supporting and sharing best practices in the following key areas
                                                          • Customer Reviews
                                                          • Strategic Business Plans
                                                          • Value add Programs
                                                          • Process Improvements
                                                          • Bid Management
                                                          • Technology Offerings
                                                            Core Elements - (Assist Strategic and Regional Account Manager in)
                                                            • Strategic Business Plans
                                                              • Clear Objectives
                                                              • Real Measurable Goals
                                                              • Ownership and Alignment
                                                                • Geo / Product
                                                                • Bid Management
                                                                  • Preparation
                                                                  • Strategy
                                                                  • Execution
                                                                  • Team Management
                                                                  • Solution Design
                                                                  • Rate discussions / revisions / updates
                                                                  • Contractual discussions and updates
                                                                  • Customer Experience
                                                                    • Consistency Across Accounts and Geographies
                                                                    • Improved competency
                                                                    • Speed of Response
                                                                    • Executive Alignment
                                                                    • Consistency of Account Management (at each level)
                                                                    • Market Analysis and Updates
                                                                    • Claims
                                                                    • Value Add Programs
                                                                      • Innovation
                                                                      • Savings Tracker
                                                                      • Customer Engagement
                                                                      • Product Diversification
                                                                      • Process Improvements
                                                                        • Cycle Time Analysis / savings
                                                                        • Cost
                                                                        • Technology
                                                                        • Product
                                                                        • Customer Business Reviews
                                                                          • Branding
                                                                          • Formatting
                                                                          • Consistency
                                                                            • Content
                                                                            • Presentation
                                                                            • Value Tracking
                                                                            • Profitability
                                                                              • Yield/Margin Management
                                                                              • Market Competitiveness
                                                                              • Stakeholder Participation
                                                                              • Technology
                                                                                • Deployment
                                                                                • Integration
                                                                                • Benefits of
                                                                                • Customer Adoption
                                                                                  Organizational Structure & Compensation
                                                                                  • Local Account Manager Org Structure
                                                                                    • Reports to Branch Manager with dotted line to Dir. Account Management (Regional)
                                                                                    • Local Account Managers would have a dotted line to the Regional & Strategic Account Manager
                                                                                    • Local Account Manager Compensation
                                                                                      • Based Salary paid by local office and/or local subsidiary
                                                                                      • Commission
                                                                                        • Paid on same schedule as Business Development
                                                                                          • (This is to be monthly, starting Q2-2021)
                                                                                          • Correlated to Direct GP, and only GP (no subjective measurements)
                                                                                          • Percentages per Account will be individually assigned and agreed upon
                                                                                          • Eligible for commission within the specific branch office where the Local Account Manager resides for the accounts to which they are assigned.
                                                                                          • JAS reserves the right to adjust percentages to compensate additional resources that may be added to the account as deemed necessary
                                                                                          • Accounts Managed
                                                                                            • Periodically accounts may be added and/or removed from an individual Account Manager. Reasons include, but are not limited to;
                                                                                              • Shipment Volume / Workload
                                                                                              • Change in Client Organization Structure
                                                                                              • Account Needs (current or new accounts)
                                                                                                Qualifications
                                                                                                • Excellent Organizational Skills
                                                                                                • Excellent written and verbal skills
                                                                                                • Excellent presentation and interpersonal skills
                                                                                                • Thorough knowledge of transportation industry logistics and freight forwarding
                                                                                                • Thorough knowledge of successful sales techniques
                                                                                                • Strong computer skills including Microsoft Office suite
                                                                                                • Detail oriented, able to multitask and meet deadlines
                                                                                                • Self-motivated, able to work in a team and independently
                                                                                                • Must have a valid driver's license and safe driving record
                                                                                                  Education and Experience
                                                                                                  • College degree preferred
                                                                                                  • 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
                                                                                                  • Experience with CRM system
                                                                                                    JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

                                                                                                    Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

                                                                                                    NOTICE TO APPLICANTS

                                                                                                    JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT "KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER." JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.

Keywords: JAS Forwarding (USA), Inc., Charlotte , Local Account Manager, Professions , Charlotte, North Carolina

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