Pro Fulfillment Customer Service Associate
Company: Lowes
Location: Charlotte
Posted on: April 18, 2024
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Job Description:
Essential Functions:
Responsible to support delivery operations including inbound calls
from internal and external customers, issue identification and
resolutions.
Communication with customers to obtain feedback for improving
customer in home delivery experiences, assist in problem solving in
creating brand loyalty and lasting customer relationships.
Ability to deliver business results and handle multiple tasks in a
past paced environment.
Knowledge of Home Delivery Operations and Call Center
processes.
Interactions with 3PL service providers, Lowe's Supply Chain
functional teams, Lowe's distribution nodes (RDC, BDC, ADC, etc.)
and store operations.
Effective problem solving, change leadership, team orientation and
empowerment skills.
Builds and maintains Business relationships with Retail and Pro
Lowes partners.
Possess good oral and written skills in communication.
Maintains continuous dialogue with 3PL vendor partner(s) to address
and resolve claims and complaints received involving In Home
Customer Delivery experience along with performing inventory
reconciliation and identifying related inventory discrepancies
between Lowe's and the 3PL.
Processes vendor credit for items returned by customers as damaged
or defective, to include requesting vendor return authorization and
processing product for vendor pickup.
Teamwork - works cooperatively with others to accomplish of joint
tasks and common delivery objectives. Contributes to positive
environment, fosters collaboration and tangible contribution.
Requirements:
High school diploma or GED
Preferences:
1 year of customer service experience
1 year of call center experience
Bilingual, Military, and Veteran applicants are encouraged to
apply.
For individuals with disabilities who would like to request an
accommodation, email HRServiceCenter@lowes.com
Lowe's is an equal opportunity affirmative action employer and
administers all personnel practices without regard to race, color,
religion, sex, age, national origin, disability, sexual
orientation, gender identity or expression, marital status, veteran
status, genetics or any other category protected under applicable
law.
* Benefits offerings change each year and eligibility varies. For
the most up-to-date breakdown of what's available to you, visit
MyLowesBenefits.com.
Lowe's adheres to CDC cleanliness and social distancing guidelines.
Learn more at: lowes.com/l/safe.html
Lowe's is an equal opportunity employer and administers all
personnel practices without regard to race, color, religious creed,
sex, gender, age, ancestry, national origin, mental or physical
disability or medical condition, sexual orientation, gender
identity or expression, marital status, military or veteran status,
genetic information, or any other category protected under federal,
state, or local law.
Starting rate of pay may vary based on factors including, but not
limited to, position offered, location, education, training, and/or
experience. For information regarding our benefit programs and
eligibility, please visit
https://talent.lowes.com/us/en/benefits.
Keywords: Lowes, Charlotte , Pro Fulfillment Customer Service Associate, Professions , Charlotte, North Carolina
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