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EDI Analyst

Company: Dole Food Company , Inc.
Location: Charlotte
Posted on: May 27, 2023

Job Description:

Job Description
Reporting to the Director of Business Application, the EDI Analyst is responsible for processing, troubleshooting, and analyzing Electronic Data Interchange (EDI) transmissions and EPR system processing. This position involves working on a range of EDI transactions for existing and on-boarding trading partners. This person must be organized, excellent at time-management and able to communicate status to multiple parties inside our organization and with customers. This position also participates in IT projects and provides technical assistance to other services and support members on the IT team.
The EDI Analyst will serve as the liaison between Dole Fresh Fruit North America and our external partners; and it will become a technical expert in B2B integrations. This person will develop a deep understanding of Dole Fresh Fruit North America's IT ecosystem and how we integrate with our customers' Value Added Network and EDI Portals. Have excellent debugging and trouble shooting skills while testing EDI transactions with new and existing trading partners.

  • Provide support to all EDI production processes and develop and modify all maps for trading partners and coordinate with end users to expand all e businesses.
  • Provide an effective EDI interface and coordinate with all external trading partners and facilitate expansion of EDI usage and monitor all existing communication systems.
  • Design and maintain all EDI maps to ensure compliance to all business requirements and analyze all EDI implementations and recommend improvements to processes and coordinate with trading partners to resolve all issues effectively.
  • Prepare and maintain test data and perform various tests on all EDI maps and prepare all required documents and evaluate reports and design everyday logs on everyday basis and document all failed translation processes.
  • Monitor and documents all EDI requests and track all applications and participate in IT meetings on weekly basis and monitor progress for same in coordination with IT director and plan effective solutions.
  • Document all EDI solutions for system development life cycle and maintain all documents specifications and develop various transaction specifications as per requirement.
  • Monitor all EDI file processing and perform troubleshoot on processes to resolve all transaction file issues and perform tests on same and provide support to all client issues and maintain documents for all operational procedures according to data requirements.
  • Participate in all system tests and analyze all data and processes and recommend improvements to same and manage all communication with individuals and internal and external stakeholders and ensure compliance to all policies and procedures.
  • Analyze all routine processes of EDI and administer all system performance and data mapping processes and prepare reports on every day and weekly basis to present same to management and participate in various meetings.
  • Maintain knowledge on working of all HIPPA EDI protocols and map all data for various ERP systems and applications and perform audit on all EDI processes to maintain accuracy.
  • Analyze and resolve all EDI issues in processes and maintain accuracy in all inbound and outbound documents and perform troubleshoot on processes and analyze all errors.
  • Coordinate with EDI trading partners to resolve all production issues and perform transaction tests and resolve all EDI issues according to specification and maintain all transaction sets appropriately.
  • Prepare all documents according to required guidelines and manage all communication with customers and assist to develop all EDI applications.
  • Evaluate all business processes and monitor transactions to resolve all lost transactions and perform tests on EDI maps.
  • Deliver informative, well-organized presentations. Required Skills
    • Functional Expertise - Requires in-depth understanding of concepts, theories and principles of EDI and Business to Business Integration and basic knowledge of other IT Disciplines such as programming languages, database concepts
    • Business Acumen - Applies understanding of the industry and how own area contributes to the achievement of objectives
    • Problem Solving - Identifies and resolves technical, operational and organizational problems
    • Leadership - Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
    • Impact - Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives. Guided by policies, resource requirements, budgets and the business plan
    • Interpersonal Skills/Influence - Guides, influences and persuades others either internally in other areas or externally with customers or agencies Required Experience
      • Strong exposure to EDI applications such as IBM Sterling Business Integrator.
      • Recent experience in dealing with EDI issues with major food retailers supporting transaction sets 810, 850,856, 832, 870, 816, 852, etc.
      • Experience in Electronic Data Interchange (EDI) and B2B integration.
      • Experience with Value Added Networks or Customer EDI portals.
      • Experience in transport protocols including SFTP and SOAP.
      • Knowledge of Rest APIs, EDIFACT, X12, XML, JSON.
      • A good understanding of database concepts and fluency in SQL.
      • Must have a thorough understanding of how to interpret customer business needs and translate them into EDI requirements.
      • Ability to apply general organizational knowledge of the business and systems processes in problem analysis is required.
      • Practical understanding of IT business fundamentals such as application lifecycle development i.e., Software Development Life Cycle (SDLC), and project management.
      • Ability to lead and negotiate business solutions that balance technical capability, cost, and time, against business need is required.
      • Ability to successfully engage in multiple initiatives simultaneously is required.
      • Ability to work independently with users to define concepts, under direction of project managers is required.
      • Must possess strong analytical, organizational and product management skills.
      • Ability to communicate difficult sensitive information tactfully is required.
      • Must possess excellent verbal and written communication skills.
      • Ability to interact professionally with a diverse group, executives, managers, and subject matter experts is required. Education and Certification Requirements
        • Bachelor's degree in Computer Science, Engineering, or Business Administration with 3-5 years of experience in an EDI Analyst role.
        • ITIL certification, training, or experience desirable.
        • Strong exposure to EDI applications and Portals such as Sterling.
        • A good understanding of database concepts and fluency in SQL.
        • Knowledge of Rest APIs, EDIFACT, X12, XML, JSON.

Keywords: Dole Food Company , Inc., Charlotte , EDI Analyst, Professions , Charlotte, North Carolina

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