IT Technician

Company: Albemarle
Location: Charlotte
Posted on: March 19, 2023

Job Description:

Are you inspired by "what's next"? So are we.

When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world's largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people's lives and we want YOU to be a part of it.

Job Description

Albemarle is looking for an IT Technican to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. You must also be customer-oriented and patient to deal with difficult customers. Your role as part of the IT team and reporting directly to the IT Manager is essential to the on-going IT support to the Albemarle team.

Key Responsibilities

* Serve as the first point of contact for customers seeking technical assistance over the phone or email
* Perform remote troubleshooting through diagnostic techniques and pertinent questions
* Determine the best solution based on the issue and details provided by customers
* Walk the customer through the problem-solving process
* Direct unresolved issues to the next level of support personnel
* Provide accurate information on IT products or services
* Record events and problems and their resolution in logs
* Follow-up and update customer status and information
* Pass on any feedback or suggestions by customers to the appropriate internal team
* Identify and suggest possible improvements on procedures

Minimum Requirements

* Minimum 2 years' experience in a similar role
* Ability to operate effectively within a team environment
* Customer service focus and excellent troubleshooting skills
* Excellent communication and documentation skills
* Demonstrated experience in supporting Windows server and workstation environments
* Experience with Virtualisation technologies (VMWare or similar) advantageous
* Experience with Networking Technologies (Cisco, Meraki or similar) advantageous
* Experience with Enterprise Software Systems (ServiceNow, Microsoft Teams) advantageous
* Experience with Collaboration Hardware and Software Systems (Crestron, Poly) advantageous
* Familiarity with OT/PCS systems (PLC hardware) advantageous but not essential

Education Requirements

* Bachelor's degree in IT highly regarded
* Industry Certifications (A+,Net+, Sec+, Azure Fundamentals

Choose to unlock your full POTENTIAL. Apply today.

Keywords: Albemarle, Charlotte , IT Technician, Professions , Charlotte, North Carolina