Service Desk Technician

Company: Cedar Fair - Charlotte
Location: Charlotte
Posted on: March 19, 2023

Job Description:

Overview:
We make it rewarding to deliver FUN!

We're Cedar Fair Entertainment Company, one of the largest regional amusement-resort operators in the world with 13 parks in North America.

Cedar Fair Entertainment is seeking a Help Desk Technician at our Charlotte Corporateoffice. The Help Desk Technician will be responsible for installing, configuring, and upgrading desktop, laptop, and equipment and providing Tier 1 support for all technology services for Cedar Fair. This position will report to the Service Desk Manager and will be part of the Service Desk team. Additional responsibilities will include: diagnosing and troubleshooting hardware and software problems, performing network administration/maintenance with active directory, monitoring network and servers, and responding to help-desk calls and tickets in a timely manner.

Responsibilities:

• Providing support to users and being the first point of contact. Answering the Helpdesk line to assist end-users with questions and problems related to Hardware, Software and Network related inquiries. Utilize the helpdesk system, emails, and over the phone communication for response to end users.
• Install, configure, support, update and manage desktops, laptops, tablets, mobile devices and maintains computer software and hardware to ensure usability for end-users.
• Troubleshoot and diagnose problems related to desktop, laptop, POS, networks, cameras and mobile devices. Troubleshooting includes both in-person and remote via Remote Monitoring and Management software. Escalate unresolved issues to next level support personal for completion.
• Assists the engineering team with network, camera, and access control troubleshooting, diagnosis, and resolution.
• Assists with configuration, and testing of new hardware and software implementations.
• Monitor use of systems or applications to ensure efficient utilization.
  Qualifications:
  MINIMUM REQUIREMENTS
  • Associate's Degree/Vocational or Technical
  • 1-4 years of IT equivalent work experience
  • Solid knowledge of basic networking and Windows operating system PREFERRED QUALIFICATIONS
    • Bachelor's Degree
    • Additional certificate preferred: Any IT Professional Certificates

Keywords: Cedar Fair - Charlotte, Charlotte , Service Desk Technician, Professions , Charlotte, North Carolina