Application Business Support Analyst
Company: Strategic Staffing Solutions
Location: Charlotte
Posted on: January 26, 2023
Job Description:
Job Title: Application Business Support Analyst - Hiring FAST!
Location: Charlotte, NC Setting: Remote & Hybrid Opportunities
Duration: 12 monthsResponsibilities:
- Responsible for all IT business consulting activities for a
business group or function serving as the primary interface between
business groups and IT
- Responsible for understanding the work processes of the
assigned business group and evaluating and integrating IT products
and services into the business area to meet business needs or
business process improvements
- Provides technical knowledge to ensure efficient design,
development, implementation, and support of systems and interfaces
with programmers to explain solutions
- Responsible for overall customer satisfaction, customer
communications, problem resolution consultation or oversight, and
development and adherence to service level agreements
- Responsible for IT representation on assigned business areas
steering teams, quality improvement teams, and continuous
improvement teams, project implementation teams and working
groups
- May also participate in the testing and evaluation of new IT
solutions
- Workers at this level participate in project implementations to
understand impacts to their assigned business groups
- Responsible for working with assigned business areas to do
annual and long-range IT investment planning
- Coordinates the Application Portfolio Management (APM) Process
for the assigned business department to systematically review the
functional and technical health of all business applications on an
annual basis (entire portfolio is assessed over a 3-year rolling
cycle)
- Outputs of the APM Process are feeders to the short- and
long-term planning processRequired Qualifications:
- 3 years' experience in workstation desktop and mobile
technology support and troubleshooting
- Experience participating in delivering IT projects
Keywords: Strategic Staffing Solutions, Charlotte , Application Business Support Analyst, Professions , Charlotte, North Carolina
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