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Application Business Support Analyst

Company: Strategic Staffing Solutions
Location: Charlotte
Posted on: January 26, 2023

Job Description:

Job Title: Application Business Support Analyst - Hiring FAST! Location: Charlotte, NC Setting: Remote & Hybrid Opportunities Duration: 12 monthsResponsibilities:

  • Responsible for all IT business consulting activities for a business group or function serving as the primary interface between business groups and IT
  • Responsible for understanding the work processes of the assigned business group and evaluating and integrating IT products and services into the business area to meet business needs or business process improvements
  • Provides technical knowledge to ensure efficient design, development, implementation, and support of systems and interfaces with programmers to explain solutions
  • Responsible for overall customer satisfaction, customer communications, problem resolution consultation or oversight, and development and adherence to service level agreements
  • Responsible for IT representation on assigned business areas steering teams, quality improvement teams, and continuous improvement teams, project implementation teams and working groups
  • May also participate in the testing and evaluation of new IT solutions
  • Workers at this level participate in project implementations to understand impacts to their assigned business groups
  • Responsible for working with assigned business areas to do annual and long-range IT investment planning
  • Coordinates the Application Portfolio Management (APM) Process for the assigned business department to systematically review the functional and technical health of all business applications on an annual basis (entire portfolio is assessed over a 3-year rolling cycle)
  • Outputs of the APM Process are feeders to the short- and long-term planning processRequired Qualifications:
    • 3 years' experience in workstation desktop and mobile technology support and troubleshooting
    • Experience participating in delivering IT projects

Keywords: Strategic Staffing Solutions, Charlotte , Application Business Support Analyst, Professions , Charlotte, North Carolina

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