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Manager of Business Partner Consulting

Company: Novant Health
Location: Charlotte
Posted on: January 26, 2023

Job Description:

*This position is hybrid and can sit in Charlotte, NC or surrounding markets.
The Manager, Business Partner Consult is a strategic, consultative partner and trusted advisor to one or more lines of business. The Manager creates value by understanding the business and implementing world-class people strategies and solutions that deliver on objectives, including shared responsibility for goal achievement. The role exists to understand and support the business with tailored strategies that foster a culture of inclusion and belonging. This role also focuses on team member engagement, retention, organizational structure and change management, workforce planning, and succession planning. This position may also lead a team, with the objective of furthering the HR service delivery model within the business area, relationship management, and consulting on best-practice retention strategies.
At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

  • Education: - 4 Year / Bachelors Degree in Human Resource Management, Business Administration or related field, required.
  • Experience: - Minimum of 5 years of Human Resources or related experience, required.
  • Licensure/Certification/Registration: PHR, SPHR, CHCR, SHRM-CP, SHRBP or SHRM-SCP certifications, preferred.
  • Additional Skills Required:

    • BUSINESS ACUMEN - Understands the business strategy and how success is measured.
    • LEADERSHIP - Leader who exemplifies the strategic, consultative P&C model.
    • COMMUNICATION - Exceptional oral and written communication skills, and ability to draft clear, concise communications and documents. Expresses information (ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (technical, sensitive, confidential). Listens to others and their nonverbal cues and responds appropriately.
    • DIGITAL FLUENCY - Applies digital technology to enhance quality, improve productivity and communication, solve problems, and streamline processes. Digital fluency includes the ability to maximize new and emerging technologies used to complete daily tasks and take care of workplace responsibilities.
    • ADAPTABILITY - Maintains change readiness, resilience and flexibility to meet evolving business needs. Adaptability includes successfully navigating volatile, uncertain, complex and ambiguous scenarios.
    • ANALYTICS ACUMEN - Leverages data to tell an insightful and compelling story to inform business decisions. Applies knowledge of P&C metrics, including activity measures and workforce and business outcome measures. Draws insights from existing data and turns them into actionable solutions. Tailors the data to audiences and delivers meaningful recommendations. Pulls data from applicable P&C systems/existing reports and uses system resources appropriately to analyze for trends/themes. Analytics acumen consists of organizing and assimilating data to provide proactive solutions for customers.
    • CUSTOMER CENTRICITY - Provides an outstanding experience for customers through efficient, accurate and proactive solutions to business needs. Customer centricity fosters a positive customer experience at every stage of the customer journey.
    • ALIGNMENT OF BUSINESS AND P&C STRATEGY - Understands how talent supports the business strategy to maximize revenue and growth.
    • CHANGE CHAMPION - Builds the case for change based on market and business reality. Overcomes resistance to change by engaging stakeholders in key decisions and building their commitment to full implementation. Understands and conveys the impact of change on people, processes, procedures, leadership and organizational culture.
    • TRUSTED ADVISOR - Does what they commit to in order to build credibility. Exercises skill and diplomacy to further P&C as a trusted business partner. Creates buy-in and positive chemistry with customers. Stays informed about P&C policies, processes, and industry updates.
    • COACHING - Coaches, mentors and guides customers around people, engagement and performance.
    • PROJECT DELIVERY - Plans, organizes, monitors and controls all aspects of a project to achieve objectives safely and within the agreed upon time, cost and performance criteria, with particular focus on speed to market.
    • CONSULTING - Diagnoses problems, develops programs/interventions and delivers P&C solutions that are instrumental in addressing business issues and are consistent with identified strategies. Probes for additional information to deliver the best outcome.
    • DECISION MAKING - Makes sound, well-informed and objective decisions. Perceives the impact and implications of decisions. Commits to action, even in uncertain situations, to accomplish organizational goals.
    • PROBLEM SOLVING - Identifies problems and uses sound judgment to generate and evaluate alternative recommendations. Determines accuracy and relevance of information.
    • Demonstrated knowledge of current local, federal and state regulatory and governing standards.
    • Speed to Market: Effectively works in a fast-paced work environment to deliver results.
    • World Class: Knowledgeable about P&C best practices and future trends in healthcare and in industry.
    • Problem Solving: Strong analytical and creative problem-solving skills.
    • Digital Fluency: Proficiency with virtual meetings and Microsoft Office 365, specifically Power Point, Excel and Teams. (Insert Specific Technology).
    • Highly Effective Communicator: Demonstrated ability to communicate effectively, appropriately and inclusively with key stakeholders at all levels.
    • Inclusion and Belonging: Fosters a work environment of inclusion and belonging for all team members.
    • Judgment: Demonstrated ability to act independently upon information and make decisions that achieve optimal results.
    • Display positive image through business professional attire.
    • Respect confidential information.
    • Ability to think critically in a fast-paced environment and demonstrate visible momentum.

    • Additional Skills/Requirements (preferred): Bilingual in Spanish / English

      It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

      • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
      • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
      • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Keywords: Novant Health, Charlotte , Manager of Business Partner Consulting, Professions , Charlotte, North Carolina

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