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Production / Technical Support

Company: ICONMA, LLC
Location: Charlotte
Posted on: November 26, 2022

Job Description:


  • Respond to access related queries and setup application access.
  • Manage user query mailbox effectively, understand the scope of team's work and ensure timely and appropriate response is provided for all batch failures and alerts.
  • Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports.
  • Incident management - provide timely and accurate user notifications as well as management escalations when needed.
  • Documentation and knowledge management.
  • Follow up and coordinate resolutions with various development teams.
  • Assist with metrics reporting.
  • Coordinate and perform Business Continuity testing and related paperwork.
  • Organize and run meetings independently for issue resolution.
  • Identify scope for automation to reduce manual, repeating tasks.

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    Requirements


    • 5+ years of Production Support experience.
    • Strong SQL Knowledge.
    • Strong UNIX / LINUX knowledge.
    • Knowledge of Software Development Life Cycle.
    • Working knowledge of ITIL.
    • Strong verbal and written communication skills.
    • Excellent project and time management skills.
    • Ability to work in a multi-regional team.

      -
      Desired Skills:


      • Financial industry experience.
      • Knowledge of Counterparty Credit Risk.
      • SQL, Unix and preferably Python.
      • Agile methodology.

        -
        Nice to Have


        • Functional.
        • Agile - Developer.
        • Counterparty Credit Risk.
        • Python.

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          As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.
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Keywords: ICONMA, LLC, Charlotte , Production / Technical Support, Professions , Charlotte, North Carolina

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