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Senior Account Manager

Company: Cardinal Logistics
Location: Charlotte
Posted on: November 26, 2022

Job Description:

Job Summary:The Senior Account Manager will be responsible for wholly managing a team of Strategic Account Managers and Logistics Support Representatives. They are the centralized point of communication between the customer and all internal Cardinal departments. Their core focus is the preservation and growth of the interpersonal relationships, revenue, margin, and load volume for each of their accounts. They will work daily with Sales, Ops, and Finance as required to provide the customer with the highest level of service, while placing an emphasis on maximizing Cardinal's profits.Essential Functions:

  • Leadership - Lead, develop and manage the Account Management and Logistics Representative team. Mentor, motivate and develop team members to achieve individual, team and company goals.
  • Training - Train your team on how to effectively present Cardinal's full range of services to customers to build a complete logistics and supply chain solution.
  • Internal Collaboration - Partner with your team, sales, ops, and management to accelerate revenue by maximizing daily transactional freight opportunities.
  • Systems Interaction - Build & update loads along with scheduling appointments as needed for all customer shipments.
  • Problem Resolution - Identify and monitor customer issues or complaints on both the individual load and overall account level. Tactfully handle all situations with intelligent, proactive communication to provide the best solution possible.
  • Reporting - Maintain constant knowledge of the performance of each account and account manager with the ability to generate reporting for all metrics for both management and customer review as needed.
  • Daily Task Execution - Adhere to standard operating procedures for all daily job activities, while identifying areas of improvement within the workflow.
  • Industry Knowledge - Engage in ongoing learning of the domestic supply chain including market conditions, pricing, transportation modes, equipment, and all other details that get freight from A to B.
  • Motivation - This is a fast paced, high energy industry and office environment that requires a strong work ethic and the ability to work autonomously.Other Requirements:
    • Bachelor's degree preferred
    • 2 or more years history of relevant work experience in an account management or logistics role.
    • Knowledge of Outlook, Word, Excel required. Additional experience with a CRM platform(s) preferred.
    • Candidate should be very organized and efficient with time and task management.
    • High level problem solving and written/verbal communication skills are a must to succeed.

Keywords: Cardinal Logistics, Charlotte , Senior Account Manager, Professions , Charlotte, North Carolina

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