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Sr Billing Quality Analyst

Company: Spectrum
Location: Charlotte
Posted on: September 23, 2022

Job Description:

JOB SUMMARY
Responsible for developing and executing formal test plans to ensure the delivery of quality software solutions for the ICOMS billing and CRM applications. Involved in test planning, writing test cases/scripts, test case automation and test execution. Works on projects of high complexity within one or more development environments. Works on multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system.

MAJOR DUTIES AND RESPONSIBILITIES
Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status

Collects and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the business needs

Documents all problems and assists in their resolution

Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners

Responsible for analyzing and assisting in the resolution of billing system defects

Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed

Performs other duties as requested or assigned by management

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Strong communicator (written and verbal): ability to read, write, speak and understand English
Ability to focus on deadlines and deliverables
Proven ability to self-motivate
Ability to work well with shifting priorities
Ability to work with cross-functional team of internal and external resources located onshore and offshore
Keen attention to detail
Proficient in Microsoft Office applications (Word, Excel, Outlook)
Display professional, positive, and approachable attitude/demeanor and discretion
Critical thinker, ability to negotiate with key stakeholders and maintain positive attitude
Strong organizational skills
Good understanding of quality assurance process, tools and methodologies
Understanding of database schemas and querying tools
Strong understanding of software development life cycle (SDLC)
Creative solving of technical problems to ensure the ability to translate technical requirements into test plans
Ability to lead a team through effective delegation, training, and motivation
Ability to track multiple test efforts simultaneously and to be able to synthesize the results in fast paced environment
Proficient in using HP Test Suite or other Testing Tools
Strong analytical and problem solving skills
Strong understanding of test automation framework and tools

Required Education
BA/BS or equivalent combination of work experience and education

Required Related Work Experience and Number of Years
System development, business/systems analysis, testing, and/or business - 5+
Testing cable or telecommunications billing applications - 3-5

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Experience related to database reporting tools, SQL
Testing Certification ISTQB Foundation Level preferred

Preferred Education
ITIL Foundation Certification

WORKING CONDITIONS
Office environment
CBI390 319655 319655BR

Keywords: Spectrum, Charlotte , Sr Billing Quality Analyst, Professions , Charlotte, North Carolina

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