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Service Technician

Company: Hotwire Communications
Location: Salisbury
Posted on: August 7, 2022

Job Description:

The Service Technician is responsible for completion of all service, trouble, maintenance and installation tickets impacting our customers. The Service Tech is responsible for monitoring and responding to tickets that are dispatched electronically or telephonically for completion within company specified metrics. Must utilize and possess sufficient skills, training, and equipment to complete trouble, service and installation orders in a timely manner.Responsible for all Safety related duties pertaining to FTTH service and trouble call installation and maintenance. Must set the exampleResponsible for meeting commitments to customers and following up to guarantee customer satisfaction.Responsible for applying adopted company policies and operational practices that allow our daily operations to succeed.Responsible for preparation of customer sites for move in by completing a pre-inspection, and making necessary arrangements with builders, Installation Technicians and or customers.Responsible for installation of all company offered products thru accurate and timely installation.Willingness to embrace changeOral communication skillsMath aptitudeWritten communication skillsTime managementReading skillsProfessionalismTechnical communication

Keywords: Hotwire Communications, Charlotte , Service Technician, Professions , Salisbury, North Carolina

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