Sr Billing Design Analyst
Company: SPECTRUM
Location: Charlotte
Posted on: August 7, 2022
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Job Description:
JOB SUMMARY
Senior Billing Design Analysts are responsible for analysis,
documentation, and creating billing solutions for both ICOMS and
CSG billing systems. Senior Billing Design Analysts will ensure
billing solutions meet specified and approved requirements from our
internal customers as well as the Billing Executive leadership.
This position includes documenting high-level solutions, performing
testing of the solution, documenting the configuration, submitting
developer requirements (if required), and providing technical
billing subject matter expertise and support of billing solution
launches. Senior Billing Design Analysts will work closely with
Billing Design Analysts and provide guidance and expertise.
MAJOR DUTIES AND RESPONSIBILITIES
Responsible for collaborating with business owner/requestors or
design architecture on understanding requirements and documenting
requirements.
Develops and documents billing solutions including process
flows.
Responsible for the understanding of all order entry processes and
procedures and business rules within the company.
Works with Data Standards, requests data standard codes, and
ensures we are following data standard guidelines.
Performs analysis on billing systems, billing data, and processes
in order to determine the best billing design and solution.
Investigates and performs root cause analysis for complex billing
system issues.
Runs queries and pulls billing data to support analysis and billing
design.
Designs solutions for MEC (Master Enterprise Catalog) to support
the Gateway system.
Creates and documents billing system configuration guides.
Performs other duties as requested by leadership.
Makes recommendations based on data for process improvement and
strategic business decision making.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Strong Communicator (written and verbal): ability to read, write,
speak and understand English
Ability to conduct presentations in front of an audience (may
include Executive Leadership)
Ability to analyze and interpret data
Ability to communicate with all levels of management and company
personnel
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under
pressure
Ability to show judgment and initiative and to accomplish job
duties
Ability to prioritize and organize effectively and manage multiple
projects/requests/assignments
Knowledge of industry requirements used to support end user cable,
data, and telephony billing
Ability to work extended hours.
Knowledge of systems used by Cable and/or Telecommunications
industries to support billing, customer services, and accounting
activities
Proficient in Microsoft desktop products including Access, Word,
Excel, Power Point, Visio, and Project
Ability to work independently with minimal instructions
Proven ability to document process flows
Proven ability to perform effectively in a fast-paced
environment
Required Education
Bachelor's Degree in Business, Statistics, Mathematics, or
Economics or related field, equivalent training, education and
experience
PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
5+ Business/Process Analysis work experience
5+ Billing system code configurations (including prerequisites)
5+ Billing system experience related to campaigns, rates, packages,
taxes
5+ Database reporting tools, queries, SQL, macros
5+ ICOMS/CSG experience preferred
Experience using Lean Six Sigma Tools
WORKING CONDITIONS
Office environment
Travel less than 10% of the time
Vision ability close vision, peripheral vision, and ability to
adjust focus
CBI301 318906 318906BR
Keywords: SPECTRUM, Charlotte , Sr Billing Design Analyst, Professions , Charlotte, North Carolina
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