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Business Intelligence Analyst II

Location: Charlotte
Posted on: August 7, 2022

Job Description:

JOB SUMMARYThis position is responsible for supporting a program of business unit-focused initiatives designed to help business partners drive value from information. The BI Analyst's primary contribution to the team involves load monitoring and incident management, performance tuning, and development of One Automation jobs to meet service level agreements, allowing transformation of data into meaningful and accurate information which the business can consume. Contributes to Charter's success by ensuring business needs and goals are realized through analysis and reporting activities of the Business Intelligence Group. Responsible for supporting the Sr Manager or Director of Business Intelligence to empower Charter business leaders with concise, high-quality information, helping them leverage it to identify and address business opportunities and threats. MAJOR DUTIES AND RESPONSIBILITIESResponsible for production operations activities, including load monitoring, incident management, change management, break/fix development and application administration.Provide expert advice and education in the usage and interpretation of business data relevant to the business unit Communicate data nuances and insights to all levels of the company in a clear and concise manner Instill best practices and assists users at all levels within the company on how to leverage BI capabilities for accurate reporting and analysis Leverage expert knowledge of Business Intelligence capabilities and familiarity with business trends in identifying patterns, opportunities and threats Work closely with partners in gathering detailed requirements, establishing definitions, translating to technical requirements for team and gaining approval Interact with senior management or executive level customers and provides support as needed Design, develop, implement, and support new and existing data integration jobs using wide variety of tools Support all scheduled and non-recurring information needs of the business users Understand data elements in the warehouse at a very detailed grain to support any form of user needs from research to adhoc querying to managing large information projects Query large datasets and tables comfortably to provide information requested by users Manage detailed plans on projects to ensure successful completion Maintain metadata dictionaries and report definitions Work with cross functional teams to ensure alignment in business needs, timelines and department standards Actively identify solutions to enhance the existing Business Intelligence infrastructure processes and technology Identify areas of improvements, leverages industry best practices and guides team to continuously improve the practice of BI Lead and mentors junior team members and takes responsibilities as subject matter expert (SME) Understand and evaluate cross functional and system to system impacts of requirements and change requests Use advanced Excel skills to capture and communicate data findings Liaison among the business, development and support teams to ensure solutions being developed meet or exceed business needs Troubleshoot, diagnose and resolve data quality and performance issuesCommunicate complex topics and analyses to non-technical business personnelProvide accurate level of effort estimates for development in support of operational efficiencies and scheduling to managementWork closely with IT, Architecture, Business Analysts and Report Developers to achieve business objectivesDevelop technology documentation to support production deployments as well as ongoing maintenance of reporting and data solutionsPerform other duties as requestedREQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishExceptionally strong communication skills both written and verbalProven experience and passion for leveraging data to drive business impactExpert SQL skillsExperience with reporting/Business Intelligence tools (MicroStrategy, Tableau)Advanced working knowledge of ETL workflow and scheduling applications. (Informatica, IBM Infosphere, One Automation, UC4/Appworx, Tidal and Composite)Advanced working knowledge of Teradata and other MPP data warehouse platformsStrong working knowledge of Subversion, Bitbucket and JenkinsStrong working knowledge of Unix scripting and pythonKnowledge of cloud services (AWS)Ability to speak to large groups with excellent presentation skillsAbility to perform critical thinking in the area of data analysis with advanced analytical skillsStrong team and relationship building skillsStrong leadership skills with ability to lead and mentorHigh attention to detail and qualityAbility to work independently, prioritize and organize effectively and manage multiple projects/assignmentsAbility to perform in a fast-paced environmentExcellent project management skillsAbility to understand complex business processes, rules and gain business acumen to become subject matter expertExperience with data visualization standards and techniques to visually summarize data and insights is a plusExpertise with BI Data Modeling concepts such as Star/Snowflake Schema, Dimensions and FactsEducationBachelor's degree or foreign equivalent in Information Technology or business related field, or equivalent experienceRELATED WORK EXPERIENCE4+ years of production operations experience 4+ years of SQL Query Design in large-scale data warehouse environments4+ years relevant technical or business work experienceExperience with Cable TV, Internet, and/or Phone products & services or other related industry experience is a plus. PREFERRED QUALIFICATIONSExperience with Teradata and/or other MPP data warehouse platformsExperience working with MicroStrategy, TableauExperience working with ETL workflow and scheduling applications. (Informatica, One Automation, UC4, Composite)WORKING CONDITIONSOffice Environment BBL317 296724 296724BR

Keywords: SPECTRUM, Charlotte , Business Intelligence Analyst II, Professions , Charlotte, North Carolina

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