Business Analyst
Company: SPECTRUM
Location: Charlotte
Posted on: June 26, 2022
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Job Description:
JOB SUMMARY
The Business Analyst serves as a liaison between the business
community and the IT organization and/or vendors in order to
provide technical solutions to meet user needs. Possesses expertise
in the business unit(s) supported as well as an understanding of
the IT organization's systems and capabilities. Provides complex
analysis services, translating user needs into detailed
specifications to allow Information Technology Department to
deliver an appropriate solution. Works independently with minimal
supervision.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Analyze business partner's operations to understand strengths and
weaknesses in order to determine opportunities to automate
processes and functions.
Assist in business process redesign and documentation as needed for
new technology.
Translate high-level business requirements into functional
specifications for the IT organization and/or vendors. Manage
changes to such specifications.
Negotiate agreements and commitments by facilitating communication
between business unit(s) and IT and/or vendors from initial
requirements to final implementation.
Work with business partners within one business function to align
technology solutions within business strategies.
Assist Project Managers in development of project plans and use
associated project planning tools as needed.
Conduct feasibility studies to assess cost/benefit, efficiency and
technical viability of solutions to business problems.
Analyze business processes, functions, and procedures to determine
most effective business systems software to meet the needs of the
organization.
Establish specifications and objectives based on business
requirements and cost effectiveness; provide recommendations to
management personnel.
Collaborate with management in systems development and design.
Develop test plans and coordinate software testing.
Perform other duties as assigned.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Working knowledge of cable television operations, processes and
billing systems
Excellent interpersonal skills and ability to present performance
feedback effectively
Excellent presentation skills with small- to medium-sized
groups
Strong analytical ability
Ability to work independently
Education
Bachelor's degree in business administration, computer science or
related field
Related Work Experience
Procedural documentation and project implementation experience
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Demonstrated project management and leadership abilities. ICOMS
knowledge a must, Salesforce.com a plus.
Related Work Experience
5 years of call center/customer care operations management
experience
WORKING CONDITIONS
Normal office conditions
CDA360 312425-2 312425BR
Keywords: SPECTRUM, Charlotte , Business Analyst, Professions , Charlotte, North Carolina
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